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Category Archives: Device Cloud

iOS Device Policies in WSO2 Device Cloud Part 1: Enforcing Restrictions

Today, many organizations allow employees to bring their devices to work, which introduces new risks to corporate data as people typically use their devices for work purposes. To minimize the risk of exposing corporate data to unintended parties, organizations may want to manage the devices of their employees and enforce rules or policies on what each user can do with their devices. WSO2 device cloud is capable of managing devices and enforcing strict policies on devices to increase the information security of an organization. In this series of blogs, we’ll explore the policies that are available for iOS devices in WSO2 Device Cloud. First, let’s take a look at device restriction policies.

Passcode Policy

This is one of the most common policies that provide an OS level security to a device. With the passcode policy, administrators can make sure that every user has a strong passcode for their devices and make the user adhere to the rules defined by the administrator when setting up a password. When a passcode policy is set on a device, the device will prompt the users to add a passcode that adheres to the policy.

Restrictions

Restrictions allow the administrator to restrict the devices from performing some actions. For example, the administrator may need to:

  • Disable users from using their cameras within the organization.
  • Disallow iCloud backup to stop any corporate data being backed up to iCloud.
  • Allow voice and video conferencing.

There are over 50 restrictions that iOS restriction policy provides and these policies allow an administrator to have fine grained control over what each use can and cannot do with their iOS devices.


In our next blog, we will explore policies for pre-configured networks and communication.

Faster ticket resolution through granting access to support team

We know that support experience can be frustrating when the engineer on the other side does not fully understand the exact issue that you are facing and you get into the long back and forth with questions, answers, and screenshots.

There is now a better way! When creating a support ticket, you can now simply select the Allow Access to WSO2 Support checkbox and the engineer that gets your ticket assigned will be able to securely access your WSO2 deployment and troubleshoot the issue:

This new feature radically shortens the resolution time and gets your going with your project faster. And once the ticket is resolved, you can simply go to the Organization screen (in the 9-dot menu) and revoke the access.

 

Uptime Dashboard now includes regional gateways, Integration, Identity, and Devices Clouds

We have extended our public uptime dashboard to go beyond just API Cloud and its default gateway. From now, on API Cloud’s indicators include:

  • Web interfaces (Publisher, Admin Dashboard, Developer Portal),
  • Key Manager,
  • Developer Portal (aka API Store),
  • Regional Gateways.

Even more importantly, we now have public dashboard indicators for the other WSO2 Cloud services:

  • WSO2 Integration Cloud,
  • WSO2 Identity Cloud,
  • WSO2 Device Cloud.

For all of these, you can see whether the service is up or down at the moment, how well it performed lately, and can even drill down into uptime and performance over the last few months and get a list of all disruptions we had during the selected period:

In addition to the uptime dashboard, all paying customers get incident notification and post-mortem emails as well as maintenance announcements.

WSO2 Cloud comes with financially backed uptime SLA and our public availability dashboards and incident notification processes help ensure transparency of our quality of service and processes.

WSO2Con Europe: Call for Presentations and Early Discounts

November 6-8 in London we will be holding our biggest European event of the year – WSO2Con Europe 2017. I will personally be there as well as our other key leaders, architects, and engineers, and many of our customers.

My personal request to all our cloud customers is to go ahead and submit a session proposal!

Conference talks are a great way to increase your own visibility and boost your career. And you also get perks including free airfare, hotel, and conference pass! There is a deadline of July 28 – so please try to meet it. If you cannot – please let me know so I can apply some lobbying for you. 🙂

If submitting your talks is not your thing (yet) go ahead and buy your conference pass today while the early bird discount is still in place.

Plus, the website also has lots of great recordings from earlier conferences.

I hope to see you in London in November!

Device Cloud available commercially

After 4 months of beta and continuous improvements based on customer feedback, we have made WSO2 Device Cloud commercially available.

Pricing starts at just $2/device/month and goes down with volume.

Device Cloud is a SaaS solution for mobile device management. Administrators can add their corporate or employee-based smartphones and tablets, apply various policies, push applications, locate the devices, check for compliance and perform other management tasks.

This is a cost-effective solution that is:

  • Easy to use – the administration and management are entirely web-based and maintained by WSO2,
  • Secure – maintains corporate security standards,
  • Makes employees more productive – by pushing the applications and policies they need,
  • Saves money – by preventing device lost and empowering administrators and employees.

In the future, we will extend the scope of WSO2 Device Cloud even more by both adding more advanced enterprise mobility management (EMM) / mobile device management (MDM) features, and extending the scope to custom devices and internet of things (IoT) scenarios.

There is a free 2-week trial and ability to start small and grow as you need.

Give WSO2 Device Cloud a try and let us know what you think.

Yearly discounts and wire transfer payments

We have made it easier to pay for WSO2 Cloud services (API, Integration, Device, and Identity). When we launched initially, monthly credit card payments were the only option we provided. Now we changed two things:

1. You can pay for a year ahead and save 10% of your subscription price:

2. And, if credit card is not something that your purchasing department likes, you can get a regular invoice and pay via a wire transfer instead:

Whatever is the WSO2 Cloud service of your choice, we would like you to be able to pay for it conveniently (and save money on the way!)

iOS Device Management

We have added iOS management capabilities to WSO2 Device Cloud. From now on, not just Android phones and tablets, but also iPhones and iPads can be put under your control.

Adding a device is easy – simply log into WSO2 Device Cloud, and click the Add button in the Devices box, then follow the wizard steps as described in this tutorial: Enrolling an iOS Device.

Once the devices are enrolled, you can use the cloud UI to locate the devices, apply policies, check compliance, send messages, and perform other management activity.

Give this functionality a try and let us know what you think!

WSO2 Device Cloud is currently in free beta. We are targeting the summer of 2017 for the commercial launch.

Device Cloud agent needs to be reinstalled

Last Friday, March 24 and this Wednesday, March 29 we have rolled out updates to WSO2 Device Cloud.

The new features and fixes include:

  • Ability to use Android emulator instead of a real device:

  • Improved device location map rendering,
  • Ability to rename devices,
  • Role filtering,
  • Agent distributed and updated through Google Play Store.

Unfortunately, the previous version of the device cloud agent is not compatible with the changes that were made.

Therefore, if you installed the agent before March 24th, you need to reinstall it:

  1. Uninstall WSO2 Agent application from devices: Settings / Applications / WSO2 Agent / Uninstall.  (Note: If the Uninstall button is grayed out, revoke the administrative rights granted to the application. This is typically done in Settings / Security / Device Administrator but might vary depending on your device model and operating system version.)
  2. Install the new agent by scanning the QR code or following the Get it on Google Play link on WSO2 Device Cloud / Devices / Add / Android – these will take you to the Google Play Store where you can get the new agent.
  3. When you start the agent, make sure to use the Organization Name and Username listed on that page (scroll down the enrollment page for the instructions).

Now, as the agent is distributed via Google Play Store, we manage the agent updates through it. Therefore, you do not need to manually re-install the agent in the future.

Device Cloud Launched

It is getting better all the time – today I am happy to announce that we have launched WSO2 Device Cloud.

Device Cloud allows administrators to enroll corporate mobile devices (company-provided or employee-owned) and start managing them remotely from the cloud-based console:

  • You improve security: all devices get centrally applied policies and start conforming to your corporate security, lost devices can be located and/or wiped,
  • Save on costs: Device Cloud is cloud-based so there is no upfront investment and just monthly pay-as-you-go plans,
  • Make your employees more productive: employees no longer have to spend time managing their phones and tablets, and they automatically get the applications they need to do their job!

The service is in free beta right now and is scheduled to go fully production later in H1 2017.

At the moment, it still has quite a few “rough edges” and only supports Android devices. But it is based on WSO2 IoT Server, and we will gradually fix all the glitches and roll out the full power of the underlying platform including iOS- and other device type support, and much more.

Check out our tutorials here.

Give it a try and let us know what you think!

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