Identity Cloud

WSO2 Identity Cloud leverages the functionality of WSO2 Identity Server’s identity and access management (IAM) capabilities, which manages billions of user identities at customer sites.

Identity CloudBETA

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Benefits

Increase
business agility

With WSO2 Identity Cloud, you can start getting the benefits of improved security and increased user productivity within days rather than months: all you need to do is get the cloud system connected with your corporate directory and the applications that your users need to access. Further, as your needs grow, WSO2 Identity Cloud can scale beyond any limit.

Reduce
operating cost

With WSO2 Identity Cloud there is no upfront investment or long-term commitments, and you don’t have to spend money on additional infrastructure such as server space or have the need to maintain the deployment.

Improve security

SaaS applications outside of corporate network can become a security nightmare with users not properly following corporate security standards and potentially retaining access to some of the systems even after they leave the company. Single Sign-On and centralized monitoring and reporting of WSO2 Identity Cloud ensures that access to all applications is centralized and controlled.

Increase employee
productivity and satisfaction

Application catalog in WSO2 Identity Cloud’s user portal makes it easy for your employees to discover and access the applications they need. Single Sign-On to all apps based on their corporate identity means that they waste no time on managing multiple credentials across discrepant systems.

Videos

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WSO2 Identity Cloud
Introduction

SLA & Support

This WSO2 Cloud Service Level Agreement (SLA) is a policy governing the use of WSO2 Cloud Services in accordance with the Terms of Use.
WSO2 will use commercially reasonable efforts to keep WSO2 Cloud Service operational and available to the Subscriber with a Monthly Uptime Percentage (defined below) of at least 99.9%. In the event WSO2 does not meet the Monthly Uptime Percentage commitment, Subscriber will be eligible to receive a Service Credit as described below.
  • Hosted Software - the Software and APIs being hosted as part of the WSO2 Cloud Service.
  • Minute of Unavailability - a full minute in which all requests to the Hosted Software failed.
  • Monthly Charges - monthly prorated WSO2 Cloud Service charges pursuant to the pricing plan selected when subscribing to the WSO2 Cloud Service.
  • Monthly Uptime Percentage - 100% minus the percentage of minutes during the calendar month in which the Hosted Software was not available.
  • Scheduled Maintenance - those times where WSO2 notifies Subscriber of periods of expected WSO2 Cloud Service disruptions at least 5 days prior to the commencement of such service disruption, subject to a maximum of 5 hours in any month of a Monthly Uptime Percentage measurement period.
  • Service Credit - a dollar credit, calculated as set forth below, that WSO2 may apply to Subscriber.
  • Subscriber - those individuals and entities that have signed up for WSO2 Cloud service and thus accepted the Terms of Use of WSO2 Cloud Service.
  • Terms of Use - the Terms of Use agreement that you are automatically accepting when signing up for WSO2 Cloud Service.

Subscriber is eligible for credits when the Monthly Uptime Percentage drops below 99.9%

  • From 99.0% to 99.9%: 10% of Monthly Charges
  • From 95.0% to 99.0%: 30% of Monthly Charges
  • From 90.0% up to 95.0%: 50% of Monthly Charges
  • From 0% up to 90.0%: 100% of Monthly Charges

WSO2 shall apply the Service Credits against the Monthly Charges otherwise due from Subscriber. Service Credits shall not entitle you to any refund or other payment from WSO2. Service Credits may not be transferred or applied to any other account. Unless otherwise provided in the Agreement, Subscriber's sole and exclusive remedy for any unavailability or non-performance of the WSO2 Cloud Service or other failure by WSO2 to provide the WSO2 Cloud Service.

WSO2 will proactively monitor and include any entitlement by Subscriber for Service Credits in each monthly statement and shall apply any approved Service Credits to the next monthly billing cycle. Subscriber may dispute the credit entitlement within 15 days of receiving the monthly statement, by submitting anonymized logs showing the time and date of additional outages. WSO2 shall apply or reject the claim within 15 days of claim receipt.

The Service Commitment does not apply to any unavailability, suspension or termination of WSO2 Cloud Service, or any other WSO2 Cloud Service performance issues:

  • that result from a suspension by WSO2 in accordance with the Terms of Use
  • that result from access to a Service in violation of the Terms of Use and selected subscription level
  • that result from quotas limiting the WSO2 Cloud Service in accordance with the Terms of Use or Subscriber’s subscription tier
  • that occur during periods of Scheduled Maintenance
  • that result solely from errors or excessive latency of Subscriber or third-party applications or systems not within the reasonable control of WSO2
  • that result solely from Subscriber’s or third party hardware, software, or services (for example, third-party services deployed or integrated with the Hosted Software installation) not within the reasonable control of WSO2
  • that are caused by factors outside of WSO2’s reasonable control, including AWS outages, or any Force Majeure Event
  • that result solely from errors in Subscriber’s code and configuration deployed within WSO2 Cloud Service at Subscriber’s request
  • that result from Subscriber’s use of the WSO2 Cloud Service after WSO2 advised Subscriber to modify its use of that service without adversely affecting Subscriber or any end user, if Subscriber did not modify its use as advised
  • during previews such as technical previews or betas, not in commercial operation, as reasonably determined by WSO2
  • that are solely attributable to the acts or omissions of Subscriber or Subscriber’s employees, agents, contractors, or vendors, or anyone gaining access to WSO2 Cloud Service by means of Subscriber’s passwords or equipment, in breach of the Terms of Use.

WSO2 shall apply the Service Credits against the Monthly Charges otherwise due from Subscriber. Service Credits shall not entitle you to any refund or other payment from WSO2. Service Credits may not be transferred or applied to any other account. Unless otherwise provided in the Agreement, Subscriber's sole and exclusive remedy for any unavailability or non-performance of the WSO2 Cloud Service or other failure by WSO2 to provide the WSO2 Cloud Service.

WSO2 may make changes to this SLA from time to time. WSO2 will make a new copy of the SLA available. Upon posting, these changes will become effective for new accounts. For pre-existing accounts, the changes will become effective upon written agreement by the Subscriber, or automatically 30 days after posting, or upon the first anniversary of Subscriber’s account creation, whichever is later.

Identity CloudBETA

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