WSO2 is ideally positioned to provide all the support required for open source SOA. Our technical team has led the creation and development of key Apache Web services projects such as Apache Axis1/Axis2 and Apache Synapse etc. which places us in a unique position to provide the best developer and production support.
Development Support
We will help your teams be more productive during the development process by answering questions about coding, getting your application up and running, supporting migration and much more.
Production Support
We take your systems in production to a new level and help your projects really fly. WSO2 Production support is designed to ensure that your systems in the production phase run efficiently and effectively.
| Production Support Plans | Silver | Gold | Platinum |
|---|---|---|---|
| Support Times | 9 am to 5 pm Business Days | 9 am to 5 pm Business Days | 24x7x365 |
| Response Times | 2 Business Days | 1 Business day | 4 Business Hours |
| Incidents | 5 | Unlimited | Unlimited |
| Knowledge Base | Free Content Only | Free Content Only | Premium Content Included |
| Training | None | 2 Online Courses | 4 Online courses |
| Indemnification | None | Available | Available |
| Email/Phone Support | Email Only | Email Only | Email and Phone |
| Contact Person(s) | 1 | 4 | Unlimited |