Production Support
Production Support is designed to guarantee that our middleware infrastructure enables your mission critical applications to be available 24X7X365. Our Production Support customers are provided with the latest feature upgrades, product patches and service packs.
Consistent with our customer driven approach, we strive to become your trusted and valued technology partner. In addition to providing ongoing maintenance and support on the products themselves, we provide regular technology briefings and actively solicit your participation in guiding the evolution of our enterprise middleware platform.
| Support Times | 24×7 |
| Response/ Resolution Times | |
| Severity Level 1 | 1 hours/ 24 hours |
| Severity Level 2 | 4 hours/ 48 hours |
| Severity Level 3 | 8 hours/ 72 hours |
| Severity Level 4 | 24 hours/ – |
| Incidents | Unlimited |
| Support Channels | On-line + Phone |