Production Support is designed to guarantee that our middleware infrastructure enables your mission critical applications to be available 24x7x365. Our Production Support customers are provided with the latest feature upgrades, product patches and service packs.

Consistent with our customer driven approach, we strive to become your trusted and valued technology partner. In addition to providing ongoing maintenance and support on the products themselves, we provide regular technology briefings and actively solicit your participation in guiding the evolution of our enterprise middleware platform.

For production customers, we commit to maintaining a particular version of the software that the customer is using for up to 3 years from the initial release of the software. Volume discounts are offered to customers who are buying Production Support for multiple servers or adapters at the same time (adapters counted separately)

The production support fee schedule is one of the simplest in the industry, and is applicable to both traditional and virtualized environments, and scales cleanly proportional to the value the platform provides, either in scaling up volume of a particular solution or in scaling out to a broad set of platform capabilities.