A US based jewellery chain, which was looking to enhance its customer experience, approached WSO2 Partner IT Convergence to design and implement an agile service-oriented architecture (SOA) framework for seamless integration across 20 retail locations.
The chain now has a future-proof SOA solution powered by WSO2’s integration capabilities. The new CRM system is fully synchronized with its other key applications, avoiding double entries and duplicated data across all systems. The resulting shorter sales cycle contributes to improved customer store experiences, increase in overall efficiency, and stronger sales win rate. The jewelry chain is even able to achieve more accurate sales forecasting and revenue growth.
We found WSO2 to be the only vendor that offers a complete, 100% open source SOA middleware stack that is able to integrate disparate applications by various vendors, with heterogeneous protocols connecting services, legacy systems and cloud systems seamlessly in an agile and highly cost-effective model.”
Brian Crowley, Executive Director of Enterprise Architecture at IT Convergence