Solutions Provider IT Convergence Seamlessly Integrates US-based Jewelry Retail Chain’s Operations Using the WSO2 Integration Platform

Mountain View, CA – October 11, 2016 – WSO2 today announced that solutions partner IT Convergence (ITC) has implemented an agile system for a US-based jewelry chain using the 100% open source WSO2 integration platform. By enabling seamless data exchange across all 20 retail outlets, ITC has helped the jeweler to achieve better customer engagement, more accurate sales forecasting, and higher revenue growth. The full case study can be viewed online at

Growing a jewelry retail chain to 20 locations provided greater opportunities to reach consumers. However, gaps in the flow of information meant there was not a single, consistent view of customers that shopped at the chain’s multiple stores. WSO2 partner ITC was called in to address the challenge by building a robust and cost-effective integration solution that enabled real-time, multi-entry updates and data flow across the retailers’ various systems and physical locations.

The case study from WSO2 examines the factors that led ITC implement WSO2 Enterprise Service Bus (WSO2 ESB) and WSO2 Data Services Server (WSO2 DSS) to provide seamless integration across the jewelry chain’s systems. It also reviews the business and technology considerations in designing the solution architecture, including the ability to examine, process, update and synchronize both historical and real-time data across the jewelers:

  • Custom point-of-sales (POS) application
  • Salesforce cloud-based customer relationship management (CRM) solution
  • Oracle E-Business Suite (EBS) enterprise resource planning software

The case study then provides an overview of the agile, service-oriented architecture (SOA) in place today, along with future plans for expanding its functionality using WSO2 middleware.

“A product like WSO2 ESB provides you with not just good tooling but a lot of connectors and adapters as well, which made it much easier to get this type of project off the ground, without reinventing the wheel,” said Brian Crowley, IT Convergence executive director of enterprise architecture. “We went into this looking for the best tools for our customers, and we were blown away by what we could accomplish with WSO2 products.”

“IT Convergence is recognized for its proven expertise in developing integration solutions tailored to businesses’ demands,” said Dr. Sanjiva Weerawarana, WSO2 founder, CEO and chief architect. “We are excited by ITC’s success in integrating systems across 20 retail jewelry stores, enabling the chain to improve its customers’ experiences and grow sales, while gaining greater efficiency.”

About IT Convergence

IT Convergence is the premier, global provider of enterprise application solutions. Our comprehensive portfolio of service offerings covers consulting, development, education, integration, testing, and cloud and managed services. Believing in the idea of “Glocalization,” we cater to the requirements of global organizations with local expertise. We have flexible delivery options with offshore, near-shore and onshore offices, and a crew of highly specialized technical resources in Oracle and non-Oracle applications. To learn about IT Convergence, please visit our website, join our online community on Linkedin, Facebook and Twitter or contact our representative at [email protected] for specific requirements.

About WSO2

WSO2 empowers enterprises to build connected businesses and accelerate their pace of innovation with the industry’s only lean, fully integrated, and 100% open source enterprise middleware platform. Using WSO2’s platform, enterprises have all the functionality to build, integrate, manage, secure and analyze their APIs, applications, Web services, and microservices—on-premises, in the cloud, on mobile devices, and across the Internet of Things. Leading enterprise customers worldwide rely on WSO2’s platform and its robust performance and governance for their mission-critical applications. Today, these businesses represent nearly every sector: health, financial, retail, logistics, manufacturing, travel, technology, telecom and more. Visit to learn more, or check out the WSO2 community on the WSO2 Blog, Twitter, LinkedIn and Facebook.

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