WSO2 and WEST Interactive Guest Presenter Will Conduct Webinar on the DevOps Practices Behind WEST’s Cloud-Based Customer Experience Management Platform

Webinar will examine how WEST has achieved the agility to adapt to customers’ needs by applying development and DevOps best practices to its cloud-based platform built on WSO2 enterprise middleware

Mountain View, CA – June 23, 2016 – Organizations worldwide need to engage with customers across their channels of choice, which has evolved from phone and the web to chat, Twitter, email, and even wearables. No company understands that better than WEST Interactive. The company has built a cloud-based platform, based on a service-oriented architecture (SOA) and WSO2 enterprise middleware, which enables WEST to rapidly adapt its communications solutions to enterprise customers’ changing demands. WSO2 will host a case study webinar on the development and DevOps best practices employed by WEST to ensure agility, as well as cost-effective scalability and high availability.

The webinar, “WSO2 Customer Webinar: WEST Interactive’s Deployment Approach and DevOps Practices,” will be presented jointly by WSO2 and WEST Interactive. The session will be held Thursday, June 30, 2016, from 10 a.m. – 11 a.m. Pacific Daylight Time.

To register, visit Following the session, the webinar recording will be available via the same web link.

A Communication Platform Powered by Open Source Middleware

Leading the webinar will be Chathura Kulasinghe, a senior solutions engineer on the WSO2 solutions architecture team, and guest presenter Preston Gross-Rhode, a systems engineer for WEST Corporation’s platform engineering group. They will begin with an overview of WEST Interactive’s most recent cloud-based deployment with WSO2, which allows the company to expose client connections, data sources and application logic through a common protocol and messaging architecture. Included will be a review of the products used to build the solution, including WSO2 API Manager, WSO2 Enterprise Service Bus, WSO2 Data Services Server, WSO2 Application Server, and WSO2 Message Broker.

Next, Preston and Chathura will examine the DevOps-related theories and practices that West applied in designing, building and maintaining the solution. Among the aspects they will discuss are:

  • The design process behind the solution
  • Hardening practices applied to the solution’s deployment and production
  • Lifecycle management of runtime artifacts
  • DevOps practices around virtualization and automation
  • Troubleshooting and debugging practices

Webinar Presenters

Guest presenter Preston Gross-Rhode is a systems engineer for WEST Corporation’s platform engineering group. He has spent 11 years at WEST developing solutions for enterprise clients as well as designing and maintaining the service-oriented architectural framework within the WEST environment, including multiple WSO2 products. He holds a Bachelor of Science in computer science from the University of Nebraska, Omaha. in big data, data mining and software development applied to the biomedical domain.

WSO2 presenter Chathura Kulasinghe is a senior solutions engineer in the solutions architecture team at WSO2. During the course of his career at WSO2, he has also been involved in the research and development of WSO2 App Factory. Prior to joining WSO2, Chathura worked on designing and implementing enterprise solutions related to the banking industry, obtaining experience on working with different technologies such as IBM, Oracle, Microsoft middleware and near-field-communication (Sony Felica based) platforms.

About WEST Interactive

WEST Interactive Services is dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. They operate at the scale and speed necessary to capitalize on the promise of emerging technologies and the advantages they will provide. It is their business to deliver reliable, scalable, productive communications and build smarter, more meaningful connections. WEST is the backbone of a communications platform that is connecting the world.

About WSO2

WSO2 empowers enterprises to build connected businesses and accelerate their pace of innovation with the industry’s only lean, fully integrated, and 100% open source enterprise middleware platform. Using WSO2’s platform, enterprises have all the functionality to build, integrate, manage, secure and analyze their APIs, applications, Web services, and microservices—on-premises, in the cloud, on mobile devices, and across the Internet of Things. Leading enterprise customers worldwide rely on WSO2’s platform and its robust performance and governance for their mission-critical applications. Today, these businesses represent nearly every sector: health, financial, retail, logistics, manufacturing, travel, technology, telecom and more. Visit to learn more, or check out the WSO2 community on the WSO2 Blog, Twitter, LinkedIn and Facebook.

Trademarks and registered trademarks are the properties of their respective owners.