News - WSO2 Named a Strong Performer in “Customer Identity and Access Management, Q4 2020” Report by Independent Research Firm

WSO2 was one of “13 providers that matter most” in the new report evaluating CIAM providers on 32 criteria

Mountain View, CA – October 15, 2020 –WSO2, the leader in digital transformation technology, today announced that it has been named by Forrester Research, Inc. as a Strong Performer in The Forrester Wave™: Customer Identity and Access Management, Q4 2020 report1 published on October 8, 2020. The report’s findings were based on a 32-criteria evaluation of the 13 software vendors that Forrester identified as the most significant customer identity and access management (CIAM) providers. WSO2 is making a reprint of the report available for download at

The Forrester Wave™: Customer Identity and Access Management, Q4 2020 reportobserved that, “As older CIAM solutions become less effective at meeting the rapidly evolving security and privacy requirements of digital customer acquisition and retention processes, vendors that can provide comprehensive consent management, productized integration with identity verification, and scalability position themselves to deliver frictionless and delightful user management and accelerated time-to-value to customers and succeed in this market.”

Evaluating WSO2’s CIAM Software

In the Current Offering category of The Forrester Wave™: Customer Identity and Access Management, Q4 2020 report, WSO2 received scores of 5.0, the highest rating possible, in eight criteria:

  • Data orchestration and user management
  • Privacy, consent management, and profiling
  • Customer authentication
  • Customer self-service
  • Business systems integration
  • Reporting and dashboarding
  • Number of brands
  • Static and contextual documentation

The report also gave WSO2 the highest scores possible for three criteria within the Strategy category: data orchestration, workflows, and user management; authentication plans; and commercial model.

“WSO2 assembles open source and proprietary pieces into a versatile CIAM platform,” states The Forrester Wave™: Customer Identity and Access Management, Q4 2020 report. The report goes on to note, “It has always focused on API- and standards-based IAM and comes with a comprehensive reference architecture.” Additionally, the report observes, “The solution supports FIDO2 and offers full REST API support for integration that customers said was fairly easy to use. User administration, consent management, authentication, self-service, and business system integration are strong. Role-based access control for admins, passwordless authentication, forgotten user ID recovery, and notification management and dashboarding are also strong.”

Empowering Developers to Deliver Effective CIAM Solutions

WSO2 Identity Server is a uniquely extensible, API-driven, cloud-native IAM product designed for developers that build CIAM solutions. The open source WSO2 Identity Server incorporates the functionality to federate, authenticate and manage identities; bridge across heterogeneous identity protocols; and secure access to web and mobile applications along with API-based endpoints. Already, businesses and government organizations are using WSO2 Identity Server to manage up to millions of user identities.

“We have invested extensively in empowering developers to simplify authentication for end-users and support the complex architectures required for effective CIAM solutions to create superior user experiences,” said Prabath Siriwardena, vice president and deputy CTO for the WSO2 IAM business unit. “We are honored to be named a ‘Strong Performer’ in The Forrester Wave: Customer Identity and Access Management, Q4 2020 report. We view it as recognition of how our WSO2 Identity Server CIAM software enables today’s digital businesses to ensure that each customer’s experience is rich, intuitive, and founded on trust.”

About WSO2

Founded in 2005, WSO2 enables the composable enterprise. Our open source, API-first, and decentralized approach helps developers and architects to be more productive and rapidly build digital products to meet demand. Customers choose us for our broad, integrated platform, approach to open source, and digital transformation methodology. The company’s hybrid platform for developing, reusing, running, and managing integrations prevents lock-in through open source software that runs on-premises or in the cloud. With offices in Australia, Brazil, Germany, Sri Lanka, the UK, and the US, WSO2 employs over 600 engineers, consultants, and professionals worldwide. Today, hundreds of leading brands and thousands of global projects execute over 6 trillion transactions annually using WSO2 integration technologies. Visit to learn more. Follow WSO2 on LinkedIn and Twitter.

1Forrester Research, Inc. “The Forrester Wave™: Customer Identity and Access Management, Q4 2020,” by Andras Cser with Merritt Maxim and Benjamin Corey, October 8, 2020.

Trademarks and registered trademarks are the properties of their respective owners.