Manage subscriptions

# Manage subscriptions

Start your Asgardeo journey with the free plan and use it for as long as you want if it fits your requirements. You can also upgrade to a paid plan, downgrade to a lower plan, or cancel your subscription, as explained below.

See the pricing details (opens new window) and the available resource limits and usage limits for each subscription plan.

# Upgrade the subscription plan

To upgrade your subscription:

  1. Sign in to the Asgardeo Console.

  2. Click Upgrade on the upper menu or go to the profile menu and select Billing Portal to open the portal.

    open the billing portal
  3. On the Subscriptions page, select your preferred billing cycle, your business use case, the number of monthly active users (MAUs), the subscription plan, and the support plan.

    Find detailed information about subscription plans in Plan details

  4. Once you have evaluated the subscription details, you can do one of the following:

    • Subscribe to an Essentials or a Professional plan by following the steps below:

      1. Once you have decided on an appropriate plan, click Upgrade.

      2. Enter your billing and payment details and agree to our terms of fees and payment (opens new window)

        enter billing details
      3. Click Upgrade to complete your subscription.

    • Upgrade an existing paid subscription by selecting a higher tier plan and following the same steps mentioned above.

    • Subscribe to an Enterprise plan by clicking Contact Us, and submitting your information. The Asgardeo team will get back to you with the next steps.

# Plan details

The topics below explain about the options available to you when selecting a plan that is right for you.

# Billing cycle

You can choose to be billed monthly or annually for your subscription. However, note that the monthly active users (MAUs) count that exceeds the allowed limit is always charged monthly.

Billing cycles start on the 1st day of every month. Depending on the day of the month on which you subscribe, you will be charged a prorated fee for the first month.

# Business use case

Choose your business use case from the available options:

B2C (Business-to-Consumer) Your organization focuses on providing digital services directly to individual consumers.
B2B (Business-to-Business) Your organization focuses on providing digital products and services to other businesses that will enable those services for their business users.
B2E (Business-to-Employee) Your organization focuses on providing products or services directly to its employees.

Note that the price for each subscription plan varies depending on the business use case.

# Monthly Active Users (MAUs)

This value indicates the total number of users that can be authenticated into your system using Asgardeo within a month. Use the slider to select the number of monthly active users (MAU) you expect to have. Note that the price for each subscription plan varies depending on the MAU.

If you are on the free subscription, the MAU count will be throttled when the limit is exceeded. However, for higher subscription plans, additional MAUs will not be throttled but charged as specified in the Asgardeo pricing (opens new window) page.

# Subscription plan

Depending on your selected use case, the available subscription plans will change. You can customize the subscription plan by changing your selected options such as MAUs, support plan, etc.

To compare the different subscription plans, go to Asgardeo pricing (opens new window).

select subscription plan

# Support plan

The support plan you select determines the availability of support services from the Asgardeo team. Select the support plan you want using the drop-down list available for the subscription plan, as shown in the following example.

Available support packages for each plan are as follows:

  • Essentials plan: Optional Basic(12/5 SLA) support
  • Professional plan: Optional Basic(12/5 SLA) or Enterprise(24/7 SLA) support
  • Enterprise plan: Enterprise(24/7 SLA) support included.
select support plan

# Manage billing and payment

Your billing and payment information will be saved in the Billing Details tab. You can use this tab to edit your billing details or to add or delete a payment method.

Manage billing and payment

# Manage invoices

Once you have upgraded to a paid plan, you can find and download your invoice from the Invoices tab that appear.

Manage invoices

# Downgrade/Cancel your subscription

Contact the Asgardeo support team at [email protected] for subscription downgrades and cancellations.