Subscribe via Billing Portal¶

Start your WSO2 Identity Platform journey with the free plan and use it for as long as you want if it fits your requirements. When you're ready, you can upgrade to the Growth plan and pay only for the resources you use. For custom needs, you can move to an Enterprise plan. You can also adjust your resource commitments or cancel your subscription at any time, as explained below.

See the pricing details and the available resource limits for each subscription plan.

Upgrade the subscription plan¶

To upgrade your subscription:

Sign in to the WSO2 Identity Platform Console.
Click Upgrade on the upper menu or go to the profile menu and select Billing Portal to open the portal.
On the Subscriptions page, complete the guided steps shown in the progress bar: Subscription → Usage → Support → Review → Done.

Note

Find detailed information about each option in Plan details.
1. Subscription — Select the plan you want:
  - Growth — A self-service, Pay-As-You-Go plan. Click Upgrade (or Configure, if you're already on Growth and only want to adjust your options) to continue.
  - Enterprise — Click Contact Us and submit your information. The WSO2 Identity Platform team will get back to you with the next steps.
2. Usage — Set your monthly commitments for Monthly Active Users (MAUs), Machine-to-Machine (M2M) tokens, and AgentID tokens using the sliders.
  
  Review the included pay-per-use resources and their overage rates, then click Next.
3. Support — Select a support plan (Community, Standard, or Enterprise), then click Review.
4. Review — Review the subscription summary and the estimated bill. Select or add a payment method, agree to the terms of payment, and click Confirm.
  
  In the confirmation dialog, click Confirm to apply the changes. Your new plan takes effect immediately.
5. Done — A confirmation screen appears once your subscription is active. Click Done to return to the Overview page.

Plan details¶

The topics below explain the options available to you when selecting a plan that is right for you.

Note

All subscriptions are billed monthly. To compare the different subscription plans, go to WSO2 Identity Platform pricing.

Subscription tiers¶

WSO2 Identity Platform offers three tiers:

Free	A no-cost plan with capped resource limits, ideal for getting started and evaluation. Usage is capped at the free-tier limits.
Growth	A self-service, Pay-As-You-Go (PAYG) plan with uncapped resource quotas. You set monthly commitments for each resource to lock in better rates, and any usage above your commitment is billed as overage.
Enterprise	A custom plan for larger needs, including everything in Growth plus custom resource allocation, a 99.99% uptime SLA and more. Available by contacting the WSO2 Identity Platform team.

Resource commitments¶

On the Growth plan, you set an upfront monthly commitment for each of the following resources. Committing to a higher volume locks in a better per-unit rate. Usage beyond your commitment is not throttled; instead, the excess usage is billed as overage at the end of the billing cycle.

Monthly Active Users (MAUs)
Machine-to-Machine (M2M) tokens
AgentID tokens

Note

The maximum upfront commitment on the Growth plan is $2,000/month. If you need more, click Contact Us to discuss a custom plan.

Pay-per-use resources¶

Your Growth subscription includes a set number of the following resources out of the box, with any additional usage billed monthly:

Organizations — 2 included; each additional organization is billed at $35/month. (Each extra organization includes 1 enterprise connection free of charge.)
Enterprise connections — 2 included; each additional connection is billed at $35/month.

Support plan¶

The support plan you select determines the availability of support services from the WSO2 Identity Platform team. For more information, see SaaS support plans.

Manage billing and payment¶

Your billing and payment information is saved in the Billing Details tab. You can use this tab to edit your billing details or to add or delete a payment method. You can also add a payment method during the Review step when subscribing.

Manage invoices¶

Once you have upgraded to a paid plan, you can find and download your invoice from the Invoices tab that appears.

Adjust or cancel your subscription¶

On the Growth plan, you can change your resource commitments or support plan from the Overview page. Click Adjust Commitments (under Usage) or the Upgrade option on the support card. This reopens the subscription wizard at the relevant step.

To cancel your subscription:

Go to the Overview page.
In the Cancellation section, click Cancel Subscription.
Confirm in the dialog that appears.

For any other subscription changes or help, contact the WSO2 Identity Platform support team at [email protected].