WSO2 Training: What We Offer

In the world of integration where things keep moving at breakneck speed, it can be a little difficult to keep up with the latest. That’s why we offer training at WSO2 to facilitate learning our products.

Currently, we offer three different types of training at WSO2: Self-Paced Learning, Online Instructor-Led Training, and Onsite Instructor-Led Training.

Self-Paced Learning

Self-paced learning is the most common form of training used by our customers. We share all our training material for free at https://wso2.com/training, and you can simply download and work on it at your own pace.

We also provide a learning-management system at http://lms.wso2.com/. This material is similar to what we have on our site but is optimized for self-paced learning.

Pros

  • Free of charge
  • Work on it at your own pace, whenever you have time

Cons

  • Carving out time for this can be a challenge
  • If you run into issues, you need to figure it out yourself
  • Only standard training topics are covered

Online Instructor-led Training

Our trainers can conduct training sessions for you using online meeting software. The trainer will share his/her screen and demonstrate the functionality in webinar style. A training session is typically 3-4 hours, and the number of sessions depends on the topics covered. The trainees can try out the hands-on exercises on their own as homework.

Pros

  • Costs less than onsite training
  • More interactive than self-paced training
  • Get your questions answered in real time
  • You can cover the standard topics as self-paced training and request instructor-led training for selected topics that you find difficult to figure out on your own

Cons

  • Less support for hands-on exercises than onsite training
  • Less individual attention than onsite training, as sharing the trainees’ screen is not recommended because it will disrupt the training
  • Difficult for highly customized topics
  • Connectivity and audio/video issues can cause delays and disruptions

Onsite Instructor-led Training

Onsite instructor-led training can be arranged at your premises as required. This is the most highly effective form of training. Training topics can be fit into 8-hour work days, and the number of days depends on the topics covered.

Pros

  • Face-to-face interaction ensures a better training experience
  • More support for hands-on exercises, as there will be a lab assistant in addition to the main trainer
  • Get questions answered in real time
  • Suitable for highly customized trainings where the trainer is given your use cases in advance. The trainer provides a customized agenda and is prepared to answer questions relevant to your specific use cases.

Cons

  • Costs more than online training

No matter which approach you choose, WSO2 training provides a fast and effective way for you to get up to speed on our products. To learn more, visit us at wso2.com/training.

Skate to Where the Puck Will Be: How Wells Fargo Created an Award Winning, Customer Facing API Channel

When studying Internet user habits, Wells Fargo came across a surprising revelation – although the amount of time that individuals spend online has leaped significantly over a 16 year time frame (from 2000 to 2016), only around 3% of that time is allocated to browsing about financial services. This got Eric Halverson, SVP, Head of Gateway Support & Services at Wells Fargo, thinking about their existing distribution channel and how it can be improved to provide better experiences for people. For Eric (and Wells Fargo), doing what’s right for customers means not only answering customer expectations, but exceeding them and building relationships that last a lifetime. Enter the Wells Fargo API Gateway, created using our open source WSO2 API Manager. This platform delivers all their products and services to customers’ digital experience of choice and supports all of Wells Fargo’s business units across the company.

Eric Halvorson presenting a keynote at WSO2Con USA 2018

Yet how do you begin to provide APIs to customers all around the world? Upon realizing there were no large banks in the US that had an API platform, a team of 4 from Wells Fargo spoke to banks in Europe and Southeast Asia, in addition to companies in the US who had built API platforms. Following which Wells Fargo decided to expand this particular team from 4 to 150 within six months. They also decided to use agile, and in essence live the agile manifesto, over the waterfall fashion. The API Gateway was launched on September 2016, with 5 APIs and DevPortal 1.0 (the latter was very basic at the time, although it had all the functionalities for integration).

Fast forward to July 2018, Wells Fargo had hundreds of implementations with many customers who are performing multiple API implementations. The platform provides streamlined on-boarding for both new and existing partners, round the clock operations and support, and multiple security layers in addition to the existing risk management controls. They’ve also launched DevPortal 2.0 which bagged a Monarch Award for its creativity and innovation.

Engaging with their community of customers and partner groups takes precedence for Wells Fargo. They’ve repeatedly heard from customers about the difficulties they face when implementing large scale platforms. Which is why from the project’s inception, Wells Fargo went that extra mile to ensure that customers can integrate easily. The fastest onboarding time so far? One day!

Customers and partnerships will continue to be at the forefront as Wells Fargo continues to explore the many API opportunities that are out there. Currently they’ve identified 3 areas of interest: creating API products for wholesale customers, partnerships with 3rd party platforms, and accelerate Wells Fargo integrations with vendor solutions. Eric explains further, “As we gain more experience with our customers and see how our integrations work, we’ll open up to more as we go along. It’s a constantly evolving strategy of trying to be where the puck will be – we want to be where the industry is moving before it gets there.”

Some use cases of the Wells Fargo API Gateway include account aggregation, ACH payments, and foreign exchange. Retail customers are a big beneficiary of account aggregation APIs, as they can control access to their data through a product named Control Tower™ which Wells Fargo introduced specifically for this purpose. Customers can check their account balance and activity data on approved aggregator sites. As the top ACH payment provider in the US, Wells Fargo has built up their transactional APIs to be re-used, allowing customers to move from one experience to another with minimal changes to their resources underlying the APIs. Customers who need to transfer funds internationally benefit from the foreign exchange platform, which is directly connected to customers’ ERP or customer portals. These customers can obtain a foreign exchange quote, book a deal, and settle the payments all in one go. “We’re making people’s lives richer by embedding financial services in the moment they’re at, and delivering services to where the customer is at rather than making them come to us,” concludes Eric.

Watch Eric’s presentation for more details about the Wells Fargo API Gateway.

Learn more about WSO2 API Manager. Did you know? We were named as a Leader in The Forrester Wave™: API Management Solutions, Q4 2018 Report. You can download this report here, no details required.