About WSO2
Founded in 2005, WSO2 is the largest independent software provider of open-source API management, integration, and identity and access management (IAM) products. WSO2's products and platforms—including our next-gen internal developer platform, Choreo—empowers thousands of enterprises in over 90 countries to drive their digital transformation journeys in delivering secure digital services and applications. Our open-source, API-first approach frees developers and architects from vendor lock-in, enabling rapid digital product creation. Recognized for our leadership by industry analysts, WSO2 has over 800 employees worldwide with offices in Australia, Brazil, Germany, India, Sri Lanka, the UAE, the UK, and the US. WSO2 is an EQT portfolio company with nearly USD100M in annual recurring revenue. Visit https://wso2.com to learn more.
About the Role
WSO2’s identity and access management (IAM) solution which is globally recognized by major analyst firms as a leader in the IAM space manages millions of digital identities around the world.
We are a creative, ambitious team looking for self-driven and exceptional engineers who want to be part of our next move. Our work culture is creatively stimulating and is driven by free-flowing ideas and openness.
As a Software Engineer in the IAM Customer Success Team, you will ensure the efficient and effective delivery of the IAM technology experience to our customers, and enable them to use it for business success.
Your Key Responsibilities
- Exhibit natural curiosity, an analytical mind, and the willingness to explore the unknown.
- Have an affinity for new challenges, a self-starting attitude, and be able to work with a global team
- Take ownership of complex technical problems and drive them to resolution, individually, as well as work effectively through escalations.
- Exhibit an amiable personality, coupled with exceptional communication and interpersonal skills, showcasing sensitivity to the diverse cultures within WSO2's global customer base.
- Introduce innovative ideas to enhance product and overall technical designs.
- Actively contribute to both technical and non-technical discussions through email and in-person interactions.
- Collaborate with extended teams, including engineering, pre-sales, marketing, and sales, on product and customer-related activities.
- Deliver technical consultancy and training on WSO2 technologies and products for our customers.
- Maintain flexible working hours to accommodate the dynamic needs of customers.
Qualifications and Skills
- Bachelor's degree in Computer Science/Engineering.
- Strong analytical and troubleshooting skills.
- Proficiency in Java language.
- Experience in and knowledge of IAM is an added advantage.
- Familiarity and knowledge on containerized deployments and CI/CD technologies are an added advantage.
- Prior work experience in a similar capacity would be an added benefit, but not a prerequisite.
- Fluency in English and Spanish; fluency in Portuguese is a plus.
In Addition to a Competitive Compensation Package, WSO2 Offers:
- A work culture and environment where we value both hard work AND flexibility.
- A flexible vacation/leave plan that fits your needs.
- Health, dental, and life insurance for you and your family.
Diversity Drives Innovation:
We've built our business on a commitment to diversity and inclusion. We believe it's important to foster an environment that values and respects each individual's strengths, perspectives, and ideas. Doing so not only drives innovation; it also ensures that we can create superior experiences for our customers, partners, and employees worldwide. We value the diversity of our team regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, or veteran or marital status, and we do not tolerate any form of discrimination.