Careers - Sri Lanka

Technical Content and Certification

Associate Training Program Officer

Careers > Sri Lanka
Location: Colombo

At WSO2, we're more than just an organization writing the same old boring software in the same old proprietary way. Yes, we create software that powers the world's top enterprises. We are an aggressively growing company with a huge dream - to reinvent the way enterprises use information technology. Experts are recognizing that WSO2 is a powerful new player in the industry with a lot of room to grow, but our open-source culture makes us a tight community with a lot of opportunity for every team member.

WSO2 is a global organization with offices in Mountain View (US), New York (US), São Paulo (Brazil) Colombo (Sri Lanka), and London (UK).

We are looking for a charismatic person who has the passion to start a career in product training and certification. In this position, you will handle the organizational and administrative tasks associated with training and certification, test the content as you ramp up on our products, and help promote training and certification. The ideal candidate will eventually grow into a role that includes helping to create and deliver training. If you thrive on challenges, are eager to learn about our products, and are highly organized, this will be the job you are looking for.

Roles & Responsibilities

  • Set up and manage certification exams for candidates, answer questions punctually and professionally, and troubleshoot issues
  • Coordinate the grading of the practical exams by getting the right people involved, sending reminders, and communicating results to certification candidates
  • Upload, test, and manage training content in our central repository and learning management system
  • Work with partners to track their certifications and identify/promote additional exams they should take
  • Manage payments/discounts on certification
  • Manage LinkedIn group for certified users
  • Work on improving automation of the certification process and generation of reports in Salesforce
  • Manage the certification portal and constantly look for ways to improve the user experience
  • Enthusiastically step up to take on tasks as new requirements arise


  • Bachelor’s degree
  • Extremely positive, enthusiastic, and professional attitude
  • Highly proactive and motivated to improve processes
  • Excellent verbal/written communication skills and interpersonal skills
  • Outstanding English language skills
  • Computer literate with a passion to learn our technology
  • Superior organizational skills and accuracy
  • Excellent problem-solving and people skills
  • Good research skills and attention to detail
  • Experience with teaching and an understanding of best practices for training content is a big plus