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Careers - United States

Engineering Team

Senior Software Engineer - Customer Success

Careers > United States
Location: Mountain View

About WSO2

WSO2 was founded in 2005. Our open source, API-first, and decentralized approach helps developers and architects to be more productive and rapidly build digital products to meet demand. Customers choose us for our broad, integrated platform, approach to open source, and digital transformation methodology. The company’s hybrid platform for developing, reusing, running, and managing integrations prevents lock-in through open source software that runs on-premises or in the cloud.

WSO2 employs over 650 engineers, consultants, and professionals worldwide and has offices in the US, the UK, Australia, Brazil, Germany, and Sri Lanka. Today, hundreds of leading brands and thousands of global projects execute over 6 trillion transactions annually using WSO2 integration technologies.

Visit wso2.com and follow WSO2 on LinkedIn or Twitter to learn more.

The Role

As a Senior Software Engineer in the Customer Success team, you will ensure the efficient and effective delivery of the WSO2 technology experience to our customers and enable them to use the technology for their business success.

Responsibilities and Duties

  • Exhibit natural curiosity, an analytical mind, and willingness to explore the unknown
  • Have an affinity for new challenges, a self-starting attitude, and be able to work with a global team
  • Be able to take ownership of complex technical problems and drive them to resolution, individually, as well as work effectively through escalations with the engineering team
  • Ability to take ownership of a set of customers and be their champion within WSO2 to ensure customer success
  • Possess an amiable personality, excellent communication and interpersonal skills, including sensitivity to the local cultures of WSO2’s global customer base
  • Bring in new ideas on how to improve product and overall technical designs
  • Successfully contribute to technical and non-technical discussions on email and in-person
  • Provide technical leadership to a small team, delegate, and follow-up on work assigned
  • Mentor junior members in the customer success team on best practices and processes
  • Engage with extended teams such as engineering, pre-sales, marketing, and sales on product and customer-related activities
  • Deliver technical consultancy and training on WSO2 technologies and products to our customers around the globe (on-site and off-site)
  • Maintain flexible working hours depending on the dynamic needs of customers

Qualifications and Skills

  • Bachelor's degree in Computer Science/ Engineering
  • Minimum of 3 years of industry experience
  • Strong analytical and troubleshooting skills
  • Development skill in Java language or C/C++ languages or other comparable programming languages
  • Experience in and knowledge of enterprise technologies are an added advantage - for example, Microservices, Enterprise Integration, API management, Identity and Access Management
  • Experience and knowledge on containerized deployments, CI/CD technologies are an added advantage
  • Prior work experience in a similar capacity would be an added benefit

In addition to a competitive compensation package, WSO2 offers:

  • A work culture and environment where we value both hard work AND flexibility
  • A sensible vacation/leave plan that fits your needs
  • Health insurance for you and your family
  • 401k matching