As a Software Engineer in the Customer Success team, you will ensure the efficient and
effective delivery of WSO2’s technology to our customers, enabling them to use WSO2
solutions for business success.
Your Key Responsibilities
Exhibit natural curiosity, an analytical mind, and a willingness to explore the unknown.
Have an affinity for new challenges, a self-starting attitude, and be able to work with a global team.
Take ownership of complex technical problems, drive them to resolution individually, and work effectively through escalations with the Engineering team.
Take ownership of a set of customers and be their champion within WSO2 to ensure customer success.
Possess an amiable personality and excellent communication and interpersonal skills, including sensitivity to the local cultures of WSO2’s global customer base.
Bring in new ideas on how to improve product and overall technical designs.
Successfully contribute to technical and non-technical discussions via email and in person.
Engage with extended teams such as Engineering, Pre-sales, Marketing, and Sales on product and customer-related activities.
Deliver technical consultancy and training on WSO2 technologies and products for our customers around the globe (both on-site and off-site).
Be flexible in working hours depending on the dynamic needs of customers.
Qualifications and Skills
Bachelor's degree in Computer Science/Engineering.
Strong analytical and troubleshooting skills.
Development skills in Java or comparable programming languages.
Experience in and knowledge of enterprise technologies are an added advantage e.g., microservices, enterprise integration, API management, identity and access management.
Experience and knowledge of containerized deployments, CI/CD technologies are an added advantage.
Prior work experience in a similar capacity would be an added benefit, but optional.
Applicants must have the legal right to live and work in India to be eligible for this position.
Salary
This position offers a minimum monthly salary of INR 139,857, with increases based on skills and industry experience.
In Addition to a Competitive Compensation Package, WSO2 Offers:
A work culture and environment where we value both hard work and flexibility.
