Careers - Sri Lanka

Technical Content

Technical Writer

Careers > Sri Lanka
Location: Colombo Office

We are looking for a technical writer who can write documentation and training content for system administrators, data integration engineers, application developers, and end users. This is a hands-on opportunity to work on documentation and training content for several products, develop innovative approaches to integrating documentation into the product, and incorporate external content such as blog posts. This job is NOT just a copy-editing position, nor will you just be writing reference documentation and how the software works.

The successful candidate will be a self-starter who works to understand the technical details, has a deep curiosity to learn how users want to solve problems with our products, and writes documentation to answer the question “why” and not just “how.”


  • Outstanding English language skills
  • Preferably three (3) or more years’ experience as a full-time technical writer, documenting large, complex software applications, but we will consider junior applicants with high potential
  • Must be highly self-motivated and work like an investigative journalist, doing what it takes to “get the story” with minimum support
  • Thorough knowledge or keen desire to learn best practices and methodologies for creating documentation
  • Excellent copy-editing skills and the ability to convey technical subject matter clearly and concisely in American English


  • Create high-quality documentation with minimal supervision
  • Work closely with developers and product management, comb the user forums and defect-tracking system to gain information to develop best practices and scenario-based documentation
  • Create training materials and videos
  • Become an expert on assigned applications and verify existing documentation against the application