WSO2 is committed to our customer’s success in using our products. We have multiple ways we can help you utilize our technology.
WSO2 provides you 24x7 support for your mission critical software. We will respond to any problem within 1 hour of being notified. We will offer solutions in less than 24 hours in most cases. We are committed to supporting the most demanding enterprise customers whether a telephone company, financial company or a retail web operation that could lose millions in minutes with a down service.
The most common service besides production support that customers utilize is the quickstart. WSO2 will send 2 or more engineers who are highly qualified in the products you want to use for a week or two usually to help you stand up a proof of concept or even in some cases help you put a use case into production. We work with you beforehand to specify what it is we will do, send people to work directly with your people and offer phone and off-site support afterwards to get your POC successful. In some cases customers order multiple back-to-back quick starts. Quickstarts are a way to jumpstart your team in using WSO2 technology and get something done quickly too.
WSO2 will provide developers to perform customized work for you or help you use our products. Development support can include customized training to support your use case of WSO2 products.
WSO2 works with partners to offer training for customers on its products. WSO2 certifies the students in these training classes. Please contact us for the latest training schedules.
WSO2 will send senior architects to help you understand the best practices use of WSO2 technology and to help you design solutions using WSO2 technology.