Email and SMS template inheritance

In Asgardeo, child organizations inherit email and SMS templates from the organizational hierarchy. Child organizations can make their own adjustments to these inherited templates.

Organization administrators can access email and SMS templates from the Asgardeo Console under Branding > Email Templates and Branding > SMS Templates respectively.

How it works

Inheritance for email and SMS templates works as follows.

• Child organizations inherit email and SMS templates from the nearest ancestor with custom templates. If no ancestor has customized templates, the default templates apply.

• Organizations can customize their own email and SMS templates, overriding the inherited templates. These overridden templates then pass down to the organization’s descendants.

• Organizations can also revert their email and SMS templates, restoring the inherited values.

Customize email and SMS templates

To learn how to customize email and SMS templates, refer to the following guides:

• Customize email templates
• Customize SMS templates