Business Use Cases

End-to-end tutorials that build an AI agent for a concrete business scenario in WSO2 Agent Builder, from creating the agentic integration to running and testing it. Each tutorial adds a different capability to the agent:

• Build a Customer Care Agent with MCP: an agent that uses tools from a live MCP server to answer product and order questions.
• Building an IT Helpdesk AI Agent with Persistent Memory: an agent with a custom tool and MSSQL-backed memory that remembers conversations across restarts.

These are the Business Use Cases from the full catalog on the main Guides page.

Build a Customer Care Agent with MCP

• An agent backed by an MCP server

Building an IT Helpdesk AI Agent with Persistent Memory

• A chatbot that remembers context across sessions and restarts