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Example

What you'll build​

Build a WSO2 Integrator automation that creates a new support ticket in HubSpot CRM using the ballerinax/hubspot.crm.obj.tickets connector. The workflow triggers automatically, calls the HubSpot CRM API to create a ticket with a specified subject, pipeline, stage, and priority, then logs the API response.

Operations used:

  • create : Creates a new support ticket in HubSpot CRM by sending a POST request to /crm/v3/objects/tickets with a ticket payload

Architecture​

Prerequisites​

  • A HubSpot account with a Private App configured with CRM tickets write scope
  • A HubSpot Private App bearer token (access token)

Setting up the HubSpot CRM Object Tickets integration​

New to WSO2 Integrator? Follow the Create a New Integration guide to set up your integration first, then return here to add the connector.

Adding the HubSpot CRM Object Tickets connector​

Step 1: Open the connector palette and select the HubSpot CRM Object Tickets connector​

From the integration overview canvas, select + Add Artifact, then select Connection. In the connector search palette, enter hubspot crm tickets and select HubSpot CRM Object Tickets (ballerinax/hubspot.crm.obj.tickets v2.0.1).

HubSpot CRM Tickets connector palette open with search field before any selection

Configuring the HubSpot CRM Object Tickets connection​

Step 2: Fill in the connection parameters​

The New Connection form opens. Fill in the connection parameters, binding each field to a configurable variable:

  • Connection Name : Enter ticketsClient as the connection name
  • Config : Switch to Expression mode and enter {auth: {token: hubspotAuthToken}}: this wires the BearerTokenConfig authentication using a configurable variable named hubspotAuthToken

HubSpot CRM Tickets connection form fully filled with all parameters before saving

Step 3: Save the connection​

Select Save Connection. The ticketsClient connector node appears on the integration canvas.

HubSpot CRM Tickets Connections panel showing ticketsClient entry after saving

Step 4: Set actual values for your configurables​

  1. In the left panel, select Configurations.
  2. Set a value for each configurable listed below.
  • hubspotAuthToken (string) : Your HubSpot Private App access token, used to authenticate requests to the HubSpot CRM API

Configuring the HubSpot CRM Object Tickets create operation​

Step 5: Add an Automation entry point​

In the WSO2 Integrator sidebar, hover over Entry Points to reveal the + Add Entry Point button. Select it. In the artifacts panel, select Automation, then select Create with default settings. A new Automation entry point named main is created and its canvas opens.

Step 6: Select and configure the create operation​

Select the + node on the canvas (between Start and Error Handler) to open the node panel. In the Connections section, select ticketsClient to expand all available operations.

HubSpot CRM Tickets connection node expanded showing all available operations before selection

Select Create to add the ticketsClient→post step. In the Create operation form, configure the following fields:

  • Payload : Switch to Expression mode and enter {properties: {"subject": "Test HubSpot Ticket", "hs_pipeline": "0", "hs_pipeline_stage": "1", "hs_ticket_priority": "HIGH"}}
  • Result : Enter result as the result variable name

HubSpot CRM Tickets create operation configuration filled with all values

Select Save. The canvas updates to show the tickets : post node with result linked to ticketsClient.

Completed HubSpot CRM Tickets automation flow

Try it yourself​

Try this sample in WSO2 Integration Platform.

Deploy to Devant

View source on GitHub

More code examples​

The HubSpot CRM Object Tickets connector provides practical examples illustrating usage in various scenarios. Explore these examples, covering the following use cases:

  1. Ticket Management System - Integrate HubSpot with multiple customer support channels to streamline ticket management.
  2. Weekly Tickets Report Generation - Analyze detailed summaries of customer tickets in each week for better support