Panel: AI, Trust, and Innovation in Financial Services

Artificial intelligence is reshaping how financial institutions underwrite risk, detect fraud, serve customers, and make decisions that once required a human in the loop. But as AI capabilities accelerate, so does scrutiny — from regulators demanding explainability, from customers wary of opaque decisions, and from risk teams asked to sign off on systems they don't fully control. The question facing the industry isn't whether to adopt AI, but how to do so without eroding the trust that financial services depends on.

This panel brings together practitioners who have lived this tension firsthand, building AI-driven products while navigating governance, compliance, and customer expectations. Together, we'll explore where trust in AI genuinely breaks down versus where it's simply an old problem in a new form, what it actually looks like when an organization pulls back an AI feature because trust caught up with ambition, and whether current regulation is accelerating or hindering responsible innovation.

We expect this discussion to be a candid, sometimes disagreeing conversation. The session closes with an open floor, so bring your hardest questions about where AI, trust, and innovation collide in your own organization.