[WSO2Con US 2013] West Connect Powered by WSO2

  • By WSO2Con2013 USA
  • 29 Sep, 2013

West has provided contact center technology solutions and integration for more than two decades. West Connect is a cloud solution that enables organizations to provide an improved, personalized customer experience for their customers. It is an enabling middleware based on service-oriented architecture (SOA) powered by WSO2 that can be leveraged across West services and APIs and provides for multichannel communication. In this session learn about West’s business use-case, architecture, challenges faced and solutions found with help of WSO2.

Video
Slides

Presenter

Pranav Patel
Vice President, Systems Development, West Interactive


Pranav leads the product engineering efforts of several products including West Connect, Customer Experience Portal and speech application development tool sets within West Interactive. He has been working with technologies as they emerge for more than 20 years, starting with PC-based phone systems to complex self-service solutions and integration. He holds a master’s degree in Computer Science.

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