Subscription packages are specially designed for customers who are going into production with our software. For subscription customers, we commit to maintaining and providing patches for the particular version of the software that the customer is using for up to 3 years from the initial release of the software.
We offer two subscription packages as follows:
| Basic | Premium | |
|---|---|---|
| Support Times | Business hours (in customer timezone) | 24x7 |
| Response/ Resolution Times | ||
| Security Level 1 | 4 business hours/ 48 hours | 1 hour/ 24 hours |
| Security Level 2 | 8 business hours/ 72 hours | 4 hour/ 48 hours |
| Security Level 3 | 24 business hours/ 96 hours | 8 hour/ 72 hours |
| Security Level 4 | 48 business hours/ - | 24 hours/ - |
| Incidents | Unlimited | Unlimited |
| Indemnification | No | Yes |
| Support Channels | On-line | On-line + Phone |
| Contact Person(s) | 1 | 4 |
