WSO2 is an open, customer-driven, innovative product development company. We are committed to ensuring that your enterprise middleware deployment is supported from vender selection to production.
In contrast to other vendors, our unique approach to support leverages the open development methodology. Most vendors provide support using support engineers completely removed from the product development process. This results in customers experiencing unreasonable delays in response/resolution time and extremely poor quality solutions.
In WSO2, all support is provided by the very same engineers who build the technology you are using. The result is tremendously high quality support delivered by our engineers who know the products inside out. Our developer mantra is “We build it. We support it. We manage it. We improve it.”
This customer driven approach is further enhanced by practicing open development where all our technical discussions, architectural conversations, bug notifications, road map discussions and philosophical debates happen in open public mailing lists. We encourage and welcome our customers to these lists to become an integral part of our creative and innovative processes.