We know the stereotype of tech support – a junior engineer on the phone asking you to reset the system. That’s not the kind of support we’d feel good about providing. Instead we’ve designed an innovative support system that ensures the relationship with the customer remains at the forefront.
Using our online support system we quickly identify and engage the best source of expertise for your incident – usually a key developer or committer on the affected project. WSO2 doesn’t have dedicated support engineers, rather its a lean open source system with the mantra “we build it, we support it, we manage it, we improve it.” This ensures you get the best possible person addressing your problem.
“It has become clear throughout our dealings that WSO2 truly does have our success in their sights.”- Andrew Westwood, Enterprise Architect
Our various service offerings are designed to help customers throughout the entire lifecycle of their SOA projects.
From project evaluation and inception to development and going into production, WSO2 is your partner in
ensuring 100% project success. Our offerings are designed to match project phases as follows:
In each phase, our services are designed to complement your activity and to assist you in achieving success.
- Evaluation Support: Our experts guide you in technology selection, product selection/evaluation and migration/integration strategies.
- QuickStart and CloudStart: Combines hands-on training with lab work to develop a proof of concept or production system on-site at your location, while developing expertise on the WSO2 platform in your
organization. - Development Support: A flexible package of consulting hours, you get on-line access to and help from our experts.
- Professional Services: Take advantage of on-site Consulting and Development Services to augment your team during critical architecture, development or deployment milestones.
- Production Support: Ensures that you get quick resolution to any issues you face, reducing your risk of downtime or inefficiencies.
Our customers have given WSO2 support the highest marks for providing the best possible support with unmatchable value for money. With no license fees to fall back on, satisfied support customers are vital to our success – and we take that very seriously!