Jackie is the Vice President of Technical Content at WSO2.
Passionate about creating streamlined, relevant, and easily consumed content that helps users get just the information they need when they need it, Jackie has been producing award-winning technical content for software companies for over two decades.
After discovering her inner geek while studying geographic information systems in college, Jackie found a niche creating GIS documentation for Strategic Mapping and Autodesk. She continued her education with programming and management courses and developed a special interest in writing for developers and system administrators, as well as building documentation and training teams from scratch.
Prior to joining WSO2 in 2013, Jackie was with NICE Systems, where she built an international team of writers and overhauled the documentation set. Previously, she was the director of technical publications at MuleSoft, where she led the documentation and training effort for their open source products, and at NorthStar Systems, where she built the documentation and training content team from the ground up. She also worked at Ariba, where she focused on the API and integration documentation. Jackie holds a BA in Geography from UC Santa Barbara.