Enabling the Connected Business

Enabling the
Connected Business

Making it easy for your customer, partner, employee or your internal systems to connect in the ways they like gives you a competitive advantage.  This is NOT just about APIs as some vendors might like you to believe.  Participants (internal or external) will prefer restful APIs, Mobile Applications, web applications, e-mail, legacy interfaces, social applications of their choice, a PaaS they can utilize  and more.  Having an agile integration platform means participants will be more likely to participate productively for your benefit.

Spurred on by a confluence of technology developments, including the cloud, mobile, APIs, Big Data, social, and open source, a Connected Business can grow revenue and outperform peers by increasing customer engagement, enhancing productivity, and seizing market opportunity.

To be a Connected Business you need an environment that is

Integrated: accelerates interactions inside and outside the organization

Accessible: reduces interaction friction and cost

Collaborative: increases engagement and enhances productivity

Adaptive: senses business activity and automatically adapts

How do you build a Connected Business?

To build a Connected Business, utilize WSO2 Connected components. Many organizations are adopting New IT delivery models based on:

 

How do you build an Accessible Business?

Scaling customers and revenue growth requires reaching out into new markets and across diverse channels. As customers and prospects gain increased access to your support services, product marketing, and sales associates, your business has an opportunity to increase sales and customer retention. Effective IT teams create an accessible, connected business environment that reduces interaction friction, and decreases interaction cost.  Offer your customers self-service to compare products, review price and availability, place orders, check order status, and contact support through any means they find convenient.

 

Consider the following roadmap items when moving towards an accessible business environment:

  1. Publish APIs
  2. Offer developer portals and developer self-service
  3. Create mobile applications
  4. web applications, SaaS applications, business process automation, iPaaS or other portals
  5. Foster a customer community and increase brand awareness by integrating with social forums and interfacing with product advocates

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How do you build a Collaborative Business

Increase engagement and enhance productivity by improving the collaboration experience.

Connected business participants more effectively collaborate by having the forums to share and to see transparently the opportunities and pitfalls.  WSO2 gives you the ability to create your own: 

  1. Social Collaborative Enterprise Store to provide visibility of services and Applications, Mobile applications
  2. Static reports and dynamic analytic dashboards
  3. Email based on Activity Stream feeds
  4. Tenant focused resources 

Innovative, next-generation platforms decrease the IT effort required to build a more collaborative, connected business. IT teams are partnering with their core business counterparts to map activities, define key business events, and establish business-oriented workspaces that incorporate business activity streams.

 

How do you build an Adaptive Business

An adaptive business senses business activity and automatically adapts supply chain orders, modifies inventory distribution, tunes product placement, and adjusts marketing messages. By proactively adapting business interactions and executions based on market signals, organizations can create a just-in-time, agile business environment that seizes business opportunities.

Consider the following roadmap items when moving towards an adaptive business environment:

  1. Capture business activity (identified by messages, transaction execution, and data state changes) and store data points for future analytics
  2. Deliver automated notifications to stakeholders and systems based on business activity, stakeholder accountability, and authority. 
  3. Automatically adapt business process execution based on events and current conditions
  4. Break the Connection of API Lifecycle from Service Lifecycle to create more agility

WSO2 is in the forefront delivering the solutions that enable the Connected Business, which are built on its award-winning, 100% open source cloud and enterprise middleware platforms. It is the only company that can give you

  • Security solutions to provide authentication and fine grained entitlement inside and outside the company especially for outside organizations interacting with your company
  • Enterprise Service Bus to connect all your internal legacy services and data sources into new managed APIs and services and legacy partners
  • API Management to provide visibility and metrics of usage of APIs inside and outside your organization
  • Business Activity Monitoring to give you the information on the operation and social data to give you the information you need to discover opportunities and issues
  • WSO2 Complex Event Processor to give you actionable events
  • Mobile integration to make developing and deploying mobile easy and safe
  • Cloud Native, fully multi-tenant software to deploy and scale cheap and fast
  • Ecosystem PaaS to enable rapid iterations and development of new applications quickly to meet new opportunities
  • Enterprise store to enable social interactions among developers, improve re-use and extend your value chain beyond your internal organization, help you manage the new IT world of many applications and APIs.

Innovative, next-generation platforms decrease the IT effort required to build a more collaborative, connected business. IT teams are partnering with their core business counterparts to map activities, define key business events, and establish business-oriented workspaces that incorporate business activity streams.

Relevant technology products include user engagement micro-sites, agile DevOps Platform as a Service, and business activity monitoring solutions.