Submitted by dmitry.wso2.com on Tue, 09/05/2017 - 17:30
We know that support experience can be frustrating when the engineer on the other side does not fully understand the exact issue that you are facing and you get into the long back and forth with questions, answers, and screenshots.
There is now a better way! When creating a support ticket, you can now simply select the Allow Access to WSO2 Support checkbox and the engineer that gets your ticket assigned will be able to securely access your WSO2 deployment and troubleshoot the issue:
This new feature radically shortens the resolution time and gets your going with your project faster. And once the ticket is resolved, you can simply go to the Organization screen (in the 9-dot menu) and revoke the access.