Our support team relies on a flat structure - developers and customer success staff skilled in the inner workings of all things WSO2. You can be sure your queries are handled by experts from the start, without repeated escalations. Our customer success engineers are globally distributed to operate on a 24x7x365 basis with an enterprise-grade SLA.
WSO2 Support features a private support ticketing system, ensuring responses are quick, reliable, and fully documented through to resolution.
Need some support with your evaluation? We’d be happy to extend Evaluation Support, apply below.
Support Services include:
- Production support features a 24x7x365 global severity-based SLA with as little as 1 hour maximum response time for high severity incidents. There are no limits to incident tickets. Incidents that require the development and delivery of a product fix are coordinated with WSO2 Update.
- Developer support features a 1 business day SLA, to answer general queries about WSO2 product features and usage, best practices, and general product assistance. Query support is utilized on an hourly basis, with a generous entitlement included in each subscription proportional to total fees.
- A Technical Account Manager provides you the option for a named support contact who can coordinate issues and manage a priority support queue during working hours in your timezone and an option for unlimited query support. We include options for onsite presence at your location.
Introduction to WSO2 support portal