Your mission-critical projects need enterprise-grade support and updates.
Take advantage of a WSO2 subscription for the full range of software product benefits needed in your enterprise, like expert support, continuous product updates, vulnerability monitoring, and access to the licensed distribution for commercial use.
Full production license to ready-to-deploy software builds like Docker, Puppet, and Ansible that are fully tested and work seamlessly with our update process.
Subscription to the WSO2 Update service and related tooling, providing continuous access to product improvements, bug fixes, security updates, and performance enhancements.
Expert support to keep your production systems and your development process on track.
Access to migration scripts, documentation, and run-books that guide you when migrating from one version to another.
Access to a variety of optional consulting services like Quickstart, training, architecture and deployment reviews, and consulting services from design through deployment and maintenance.
See our Service Definitions and FAQ page.
Your support questions will be handled right from the start by engineers with deep expertise, so you can avoid excessive back-and-forth responses and repeated escalations. Plus, our support team is globally distributed and available up to 24x7x365, ensuring that you receive the support you need when you need it.
We offer two support plans to align with your needs and budget: Basic Support and Enterprise Support. For more information, check out our Support Policy and SLA.
Incident Support: for issues impacting your operations, Incident Support guarantees a response time of under 1 hour for high-severity incidents and no limit to the number of cases. Enterprise Support for incidents is available 24x7x365.
Query Support: for general queries about best practices, product assistance, or usage, access our developer support services on an hourly basis with a one-business-day SLA.
An optional Customer Success Manager (CSM) acts as a primary point of contact to answer queries, coordinate issues and manage a priority support queue during working hours in your timezone. We include options for onsite presence at your location.
Maintain the health and security of your solution with WSO2 Updates, which continuously delivers security and bug fixes in easy-to-consume formats.
WSO2 Updates addresses issues before they affect your operations, eliminating potential impacts to your production systems.
We continuously monitor hundreds of open source projects, academic security reports, and customer queries to develop the most up-to-date protection from vulnerabilities.
For urgent issues, WSO2 Updates supports hotfixes that you can deploy in a production environment with a minimal amount of testing in a lower environment, significantly lowering bounce-back times.
WSO2 backports updates to older versions as well as the latest version so you can be fully patched at all times.
Updates are available through WSO2 Update or download our latest Docker images for containerized deployments.
Review our WSO2 Updates Documentation and Best Practices Guide.
We all know that migration to a new version can be difficult. WSO2 is here to help you migrate between software versions. With a WSO2 subscription, you get the following benefits:
Step-by-step guidance on updating your deployment.
Scripts and tools that help you move production data from one version to another.
Engage our team of experts to walk through any questions.
Optional discounted consulting services to ensure a smooth migration process.
WSO2 provides support around the clock. Their superior after-sales service ensures that we are ‘always on’ and compliant with CMS guidelines."
Justin Tjipto
IT Project Manager
In terms of software, we are extremely pleased with how quickly product updates are made and deployed for use. This has resulted in a seamless experience for both the company and our tenants.”
Senthoor Punnaimoorthy
Principal Architect – Architecture CoE
The WSO2 support team has been a delight to work with, and they have been available whenever we required assistance with the technical aspects of our production deployment, as well as in developing new APIs and processes for future use."
Charles Spong
Application Developer
Collaborating with WSO2 has been a great decision as they provide world-class solutions, which have led to a positive impact on our business. Like their products, they are always on whenever we need them."
Bilgehan Yildiz
Systems Architect
We were able to successfully launch the platform with limited remote trial support. Since then, we have had excellent support from the WSO2 team through both query support and incident troubleshooting and patching.”
Samuel Purchase
Principal Engineer – API Management Platform
I would say the support has been one of the best. The response times are absolutely fabulous and the support team knows the products really well.”
Venket Subbiah
Solutions Architect
WSO2 is a good company to work with, they understand things from a customer’s point of view, and they deliver from a business perspective. In our case, it was to transform the way we deliver operational technology.”
Alex O’Brien
Agile Product Owner/ Project Manager
WSO2 technology is quite mature and really looked good, and even before we became customers, we got very good answers from the WSO2 support team. No other company in the IT arena that I have worked with is able to catch up with WSO2 in the area of support.”
Igor Berchtold
Lead of IT Framework and Integration
Let WSO2 experts host, run, and maintain your deployments in any cloud environment like AWS, Azure, or GCP. Lower your total cost of ownership (TCO) by relying on WSO2’s dedicated cloud team instead of expensive in-house expertise. WSO2 Private Cloud includes the following:
WSO2 software hosted on dedicated cloud infrastructure for you and separate from other customers.
Selecting a cloud provider between Azure, AWS, or GCP in the region of your choice.
Hosting on Amazon, Azure, or Google Cloud infrastructure in the region of your choice.
Leveraging WSO2’s deep knowledge of best practices for DevOps, configuration, network connectivity, and security.
Full-service operations with 24x7 monitoring, backups, and product update cycles.
99.99% uptime SLA and automatic incident creation in case of service impairment.
Our supported product distributions, updates, and update tooling are available under the WSO2 Software License, which provides for:
Commercial and production use with a paid WSO2 Subscription.
Permanently free use for evaluation, educational, and non-commercial purposes.
