WSO2 products serve as a workhorse processing billions of transactions every day around the world. Our customers rely on WSO2 for many mission-critical apps, backed by our WSO2 Subscription services to proactively provide security and bug fix updates, and to stand by 24x7 to resolve any issues that arise.
Our standard support lifetime policy for products has been 3 years, reflecting our best practice advice to maintain a regular upgrade cycle. However, with the breadth of customer scenarios WSO2 is now deployed in, we have had demand for long-term support (LTS) releases beyond the 3-year window.
We are pleased to announce that all current and subsequent WSO2 product releases are designated as LTS releases with a 10-year support lifetime. Our 10-year LTS commitment assures you that WSO2 is committed to your long-term success regardless of your maintenance schedule.
Your WSO2 Subscription now ensures that, for 10 years:
- Bugs identified in any version of the product will be addressed through a back-port and delivery of a WSO2 Update into each affected LTS release.
- Vigilance is maintained through monitoring of dependent projects for possible vulnerabilities. This monitoring includes collecting industry-wide security bulletins, soliciting potential vulnerability reports from the community and academia, and automated code analysis tools. Confirmed vulnerabilities are addressed through early notification and delivery of a WSO2 Update to Subscribers for each affected LTS release.
- Maintaining our full test and regression capabilities and labs for each LTS release to ensure a prompt response, reproduction, and resolution of any issue reported through our 24x7 support services.
Of course, your WSO2 Subscription covers regular upgrades to newer versions of WSO2 products, and we still recommend regularly scheduled upgrades to take advantage of new features, higher performance, and improved ease of use, and to avoid accruing long-term technical debt.
The introduction of the 10-year LTS is one of a set of improvements we are making to increase the breadth of value customers find in their WSO2 Subscription.