11 Nov, 2020 | 3 min read

WSO2 to Present Session on Customer Identity and Access Management at Seamless Identity Middle East 2020

  • Vishva Ahangama
  • Senior Lead Marketing Officer - WSO2

WSO2 VP and Deputy CTO of Security Architecture and IAM Prabath Siriwardena to present session on CIAM maturity levels and how organizations can address their existing gaps to build trusted, digital customer relationships.

The global pandemic has accelerated the move toward digital interactions with consumers, making customer identity and access management (CIAM) an essential requirement as enterprises worldwide seek to establish trusted relationships with these users. WSO2 Vice President and Deputy CTO of Security Architecture and IAM Prabath Siriwardena will deliver a session on how organizations can advance their CIAM maturity to meet these demands at Seamless Identity Middle East 2020.The virtual event will be presented on November 16 – 17, 2020 from Dubai.

User experience plays a critical role in creating first impressions and subsequently gaining customers’ trust and loyalty whether they are interacting with government institutions, corporations, or other organizations. Prabath will examine how CIAM addresses this demand while ensuring secure digital interactions in his talk, “A Maturity Model for Customer Identity and Access Management.” In this session, he will explore the different maturity levels of CIAM, from the basics to predicting user behavior and enabling decision making. Additionally, he will discuss how organizations can determine their current level and how to address existing gaps in order to digitally transform with CIAM. The session is being held on Monday, November 16, at 12.50 a.m. (GST).

As a gold sponsor of the event, WSO2 also will make identity experts available for online demonstrations of WSO2 Identity Server, part of WSO2’s open source and API-first suite of digital transformation technologies. WSO2 Identity Server is an API-driven, highly extensible CIAM solution based on open standards, and it offers the flexibility to deploy on-premises, in the cloud, or in hybrid environments. It manages over 250 million identities and is used by organizations globally, including those in Saudi Arabia, United Arab Emirates, and other countries across the Middle East.

WSO2 Identity Server was recently named by Forrester Research, Inc. as a Strong Performer in The Forrester Wave™: Customer Identity and Access Management, Q4 2020 report1 published on October 8, 2020, which evaluated the 13 software vendors that Forrester identified as the most significant CIAM providers. The report observed that, “WSO2 assembles open source and proprietary pieces into a versatile CIAM platform.” In the Current Offering category of the report, WSO2 received scores of 5.0, the highest rating possible, in eight criteria. The report also gave WSO2 the highest scores possible for three criteria within the Strategy category. A reprint of the report is available at:

This is the first time that WSO2 will be sponsoring and presenting at an identity management event in the Middle East region. Seamless Identity Middle East 2020 will highlight the latest trends and strategies shaping the identity and access management industry, with discussion topics focusing on identification, authentication, and access control innovation and technologies that are in the marketplace today. For more information, visit 

About the Presenter

Prabath Siriwardena is the vice president and deputy CTO of security architecture and IAM at WSO2. He has more than 10 years of industry experience in designing and building critical identity and access management (IAM) and CIAM infrastructure for global enterprises, including many Fortune 100/500 companies. Prabath spent most of the last decade as a part of the WSO2 IAM team, where he helped develop the open source WSO2 Identity Server (Apache 2.0 license). As a technology evangelist, Prabath has published four books including “Advanced API Security: Securing APIs with OAuth 2.0, OpenID Connect, JWS, and JWE.” He also is the founder of the Silicon Valley IAM User Group, which is the largest IAM meetup in the San Francisco Bay Area.

1Forrester Research, Inc. “The Forrester Wave™: Customer Identity and Access Management, Q4 2020,” by Andras Cser with Merritt Maxim and Benjamin Corey, October 8, 2020.

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