WSO2 Customer Success Internship Program
The WSO2 Customer Success team partners with our global enterprise customers to ensure they achieve maximum value from their investment in WSO2 products and services. Acting as trusted advisors, the team drives product adoption, delivers best practices, and provides proactive guidance to help customers meet their business and technical goals. By bridging the gap between customer needs and WSO2’s technology, the Customer Success team plays a critical role in long-term customer satisfaction, retention, and growth.
Our application criteria are designed to ensure a more inclusive and balanced selection process. This model helps us identify candidates who are not only skilled but also genuinely interested in our mission and products - we know that talent and potential don’t always show up as high GPAs or well-known universities. That’s why we’re looking for people with curiosity, initiative, a love for technology and the drive to learn and make a difference.
Eligibility Criteria
This internship program is open to all students, but the application process differs depending on your university's placement process:
- If your university does not have an internship program monitored by NAITA: You are welcome to apply directly through this application.
- If your university does have an internship program monitored with NAITA: Please follow your university’s official placement procedure instead of applying directly.
- Only applicants with no previous work experience will be eligible to apply.
We encourage students from all backgrounds to explore internship opportunities at WSO2!
What You'll Learn
- Learn a set of features, understand the full scope of those and how they fit together in the context of the product/solution the team is building.
- Design and implement solutions adhering to overall architecture and system design goals including performance, security, scalability, and quality of code.
- Identify user stories for the features and document them accordingly following the process.
- Follow the WSO2 development process end-to-end when developing components / features for products i.e. coding best practices, patterns, unit testing, automated testing, documentation, etc.
- Research on functional and technical improvements of the features.
- Contribute to technical and non-technical discussions on email and in meetings.
- Learn the involved product/solution space’s future direction, and proactively build competencies around those
- Learn the breadth of the product/solution of their team to the level of an advanced user and to be able to design solutions by using that product/solution
- All PRs must be merged before your application is submitted.
- Contributions must be original, well-documented, and technically accurate.
- There is no limit on how many tasks you can complete—but at least 3 points are required to apply.
Your First Steps Before You Apply
To ensure our interns are passionate and proactive, we require candidates to complete a set of contributions worth at least 3 points before applying. These tasks are designed to give you hands-on experience with WSO2 products, and to demonstrate your skills, curiosity, and initiative.
You can earn points by completing one or more of the following:
Contribution Options
| Task | Points Earned |
|---|---|
Fix documentation issues in any WSO2 product and send
a PR (must be merged).
See documentation sites |
1 point per PR |
| Write a missing test case and submit a PR (must be merged). Candidates are expected to identify gaps themselves. | 1 point per PR |
Fix a bug in any of our products. Check open issues
in our GitHub repos.
Check open issues in our GitHub repos. |
2 points per bug fix |
| Write a blog post about a WSO2 product, a feature, or the problems it solves. | 1 point per post |
| Answer community questions on Discord or Stack Overflow. Answers must be verified as successful or should be accepted by the community. | 1 point per answer |
| Record a short video (3–5 mins) introducing a WSO2 product or a feature. | 1 point per video |
| Use a WSO2 product in a real-world project or solution. | 2 points per project |
| Complete the practitioner-level certification of any WSO2 product. | 2 points per certification |
Important Notes
Once you’ve completed the contributions and reached the 3-points minimum requirement, head back here to submit your application. We can't wait to see what you build and share!
Diversity Drives Innovation:
We've built our business on a commitment to diversity and inclusion. We believe it's important to foster an environment that values and respects each individual's strengths, perspectives, and ideas. Doing so not only drives innovation; it also ensures that we can create superior experiences for our customers, partners, and employees worldwide. We value the diversity of our team regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, or veteran or marital status, and we do not tolerate any form of discrimination.