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March 18-20 | Barcelona, Spaain

 
CASE STUDY

Posti Group's Digital Transformation Journey with WSO2

Product Area

API Management

Region

Europe

Industry

Services

Highlights

Enhanced Developer Experience

The developer portal helps to get started faster, thanks to clear docs and built-in testing tools.

Faster Innovation, Happier Teams

Posti Group can get to market quicker and deliver a smooth user experience for developers.

Streamlined Operations

With WSO2, Posti Group has seen improvements across the board, from development to deployment.

Overview

Posti Group (Posti), a leading logistics player in the Nordics and Baltics, is undergoing a remarkable transformation. As e-commerce booms, the company is strategically shifting from a postal-centric company to a customer-focused delivery and fulfillment powerhouse. Recognizing the decline in traditional mail volumes, Posti embraced digital transformation with a robust digitalization strategy.

A key element of this strategy was revamping their API strategy. Previously, Posti's API management was fragmented, hindering smooth integration and slowing innovation. To address this challenge, they implemented WSO2 API Manager, aiming to enhance customer experiences and strengthen collaboration with global partners.

quotes

WSO2 API Manager has empowered Posti to establish streamlined API management platform services, playing a critical role in the successful implementation of our API strategy."

Olli-Pekka Riekkinen

Integration Development Lead

Posti Group Oyj

Challenge

  • Internal Silos: Fragmented API management wasn't ideal for various business units working on the digitalization strategy.
  • IT Complexities: A fragmented IT architecture and data silos hampered personalized experiences and innovative solutions.

Objectives

Posti tackled these challenges by redefining its API strategy and launching a dedicated implementation project. This involved adopting a more centralized approach with a unified API concept and robust API management services, emphasizing an "API-first" mindset. The primary goals were to:

  • Reduce time to market for new offerings.
  • Provide an exceptional developer experience to streamline API adoption.
  • Minimize customer onboarding time.
  • Enhance the user experience for API product teams.
  • Adopt a strong API productization approach.
  • Boost operational efficiency through technology harmonization and modernization.

Solution

Posti leverages WSO2 API Manager across its operations. This platform provides standardized API management services, empowering API product teams to accelerate development and manage APIs from a single platform. WSO2 seamlessly aligns with Posti's API concept and productization principles. Additionally, it offers an enhanced developer user experience, enabling fast and easier API discovery and implementation for consumers.

Results

Enhanced Developer Experience:

Implementing the WSO2 Developer Portal, featuring a unified API catalog, documentation, and testing tools, has significantly improved the developer experience. This has led to faster API discovery and reduced onboarding times.

Faster Time to Market and Streamlined Operations:

WSO2's streamlined platform services allow API product teams to focus on innovation, design, and development rather than building technical capabilities for API distribution, security, and analytics. This, combined with the features and tools provided by WSO2, has significantly reduced time to market and enhanced the user experience for API product teams.

Technology Harmonization and Modernization:

The WSO2-based API management platform offers the benefits of a single platform for Posti. Harmonizing and automating processes based on a unified technology has improved operational efficiency across various areas.

WSO2 API Manager has proven to be a comprehensive solution, enabling Posti to consolidate overlapping technologies and streamline its technological landscape. With WSO2, Posti has successfully implemented robust API management capabilities that align perfectly with its strategic vision.

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