Introduction to AI Agent Manager

Enterprises are deploying AI agents at an unprecedented pace, but most are flying blind. The gap between building an agent and running one reliably in production has never been wider. Shadow agents access production APIs without oversight, prototypes are pushed to production without guardrails, and agents operate using shared human credentials with no audit trail.

In this session, we'll introduce the WSO2 Agent Manager - an open-source, framework-agnostic platform for securely running, managing, and governing AI agents, and LLMs at scale. You will learn why Agent Management Platforms (AMPs) are emerging as a critical category in the enterprise AI stack, and how WSO2's approach addresses the core challenges of agent sprawl, operational readiness, and governance.

You'll see the Agent Development Lifecycle (ADLC) in action, learn how zero-code observability powered by OpenTelemetry gives you full visibility into agent behavior, and understand how enforced agent identity ensures agents operate with proper authentication, authorization, and accountability. We'll also draw on real-world incidents to illustrate what goes wrong when agents run without proper management. Whether you're building your first agent or managing dozens across teams, this talk will give you a practical framework for taking AI agents from prototype to production safely.