Creating Seamless and Secure Authentication Experiences: From Consumers to AI Agents
Modern consumer experiences increasingly depend on how well enterprises get authentication right; frictionless, secure, and trustworthy from the first interaction. In this hands-on lab, participants will explore modern consumer authentication using the WSO2 Identity Platform, including passwordless login, MFA, adaptive authentication, branded user journeys, and AI-assisted identity integration.
The lab also looks beyond traditional authentication into emerging and adjacent areas of CIAM, including Verifiable Credentials, customer data, identity verification, fraud signals, and behavioral and API analytics. These capabilities provide richer context for establishing trust and delivering more secure, adaptive digital experiences.
The session extends these concepts into the agentic era, exploring how identity and access models evolve when AI agents interact with enterprise services and act on behalf of consumers. Participants will examine emerging patterns around agent identity, delegated access, consent, authorization boundaries, and auditability, gaining a broader view of how consumer identity is evolving from modern CIAM toward agentic applications.
Speakers
Omindu is a Director at WSO2, heading product management for WSO2 Identity Platform. With more than 11 years of experience in the IAM domain, he has been a key contributor in the design and development of WSO2's identity products. Moreover, Omindu has collaborated with various customers and partners to address their IAM requirements through WSO2's products. Omindu's passion lies in shaping WSO2's IAM products to empower organizations in building cost-effective and efficient IAM strategies.
Dulsara Kumarage is a seasoned engineer focused on helping organizations modernize digital platforms and translate business challenges into practical technology solutions. His experience spans API management, integration, identity, cloud-native technologies, and emerging agentic AI use cases. He is particularly interested in the evolution toward the Agentic Enterprise and in bridging business and technology to enable secure, scalable, and practical transformation.