Operating Models for the Agentic Era

Most organizations don't lack AI tools, they have too many of them, and having more tools hasn't translated into more productivity. At WSO2, we moved from a fragmented set of AI tools to a single platform used across every function. This talk covers why we made that call and the problems it solved. Rolling it out meant more than a technology decision: we had to close skills gaps, address genuine concerns about what this meant for people's roles, and build a network of champions across teams to drive adoption from within rather than mandate it top-down. We'll share what that consolidation delivered, the governance gains it brought, what it cost, and how we keep that cost under control as adoption grows.