There’s a fundamental difference between your customers and employees with regards to identity and access management (IAM). If the user experience doesn’t meet expectations, unlike employees within your organization, customers can easily turn to a competitor.
Traditional enterprise IAM solutions usually don’t meet the unique requirements that customers demand such as scalability, performance, usability and support for seamless engagement through multiple channels. If your customer IAM solution is undesirably restrictive, it can affect your customer experience badly. On the other hand, if it’s not restrictive enough it compromises your security.
Join Johann and Maduranga in this webinar as they explore how to achieve the perfect balance and create an IAM solution that meets your customers’ needs. He will discuss
- The security and usability concerns you need to consider when building a solution
- Common patterns for customer IAM solutions
- How WSO2 Identity Server can help you build a solution