We collect information from our customers, partners and other visitors to our site that use our services. The information we collect from You may be used in one of the following ways:
We do not sell, trade or otherwise share your information with unrelated outside parties. However, we do share your information with our subsidiaries, affiliates, service providers and partners who assist us in operating our website, conducting our business or servicing you. WSO2 is fully committed to individual data privacy in cases of necessary onward transfers to third parties, which we only undertake after necessary due diligence and we will be fully liable to you in the event of such transfers.
We sometimes need to give our service providers who help us run our website and services access to the data we have in order for them to perform those services. These include service providers such as our Customer Relationship Management software and emailing, chat and conferencing tools. They are only authorised to use information that is strictly relevant for them to perform their tasks and we ensure that they are under obligations of confidentiality to us so that your data is secure. For a full list of third-party service providers used by the site (processors), please visit the subprocessor list.
Where payments are required to be made on our website, we use a third-party service provider to manage credit card processing. This provider is not permitted to store, retain or use billing information other than for the limited purpose of credit card processing on behalf of WSO2.
We may share your data with our subsidiaries or affiliates within our corporate group. WSO2’s parent company is WSO2 LLC and is located in the United States of America. Our affiliates are WSO2 UK Limited (located in the United Kingdom), WSO2 Lanka (Private) Limited (located in Sri Lanka), WSO2 Brasil Tecnologia E Software Eireli (located in Brazil) and WSO2 Germany GmbH ( located in Germany) and other entities we may add on our Contact Uspage from time to time. We share information within this group because these entities also carry out support, marketing, account management, business and technical operations for WSO2 that are relevant to the provision of the website and services.
WSO2 operates globally, with businesses both inside and outside of the European Economic Area ("EEA") and the UK. We may transfer Your Personal Data to countries other than the one in which You live, including transfers to the United States. We maintain regional data centres in the USA. Additionally, third-party service providers who handle data on our behalf may be based in locations around the world. For these reasons, Your personal information may be transferred to other countries both inside and outside of the UK and the EEA. As privacy laws in other countries may not be equivalent to those in Your home country, we only make arrangements to transfer data overseas where we are satisfied that adequate levels of protection are in place to protect any information held in that country or that the service provider acts at all times in compliance with applicable privacy laws. Where required under applicable laws, we will take measures to ensure that personal information handled in other countries will receive at least the same level of protection as it is given in Your home country.
In July 2023, EU regulators approved the United States as a third-party country to which EU personal data may be transferred, under an Adequacy Decision. Subsequent to this, the EU-US Data Privacy Framework was set up (which replaces the previous Privacy Shield Framework). When we transfer personal information to the US, we do so on the following basis:
WSO2 accountability for personal information it receives under the EU-U.S. DPF and subsequently transfers to a third party is described in the EU-U.S. DPF Principles. In particular, WSO2 remains responsible and liable under the EU-U.S. DPF Principles if third-party agents that it engages to process the Personal Information on its behalf do so in a manner inconsistent with the Principles, unless WSO2 proves that it is not responsible for the event giving rise to the damage.
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, WSO2 commits to resolve DPF Principles-related complaints about our collection and use of Your personal information. EU and UK individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, should first contact us as specified in the Dispute Resolution Mechanism section.
We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you, and legitimate interests (such as to protect you, us, or others from security threats, comply with laws that apply to us and to enable or administer our business through consolidated reporting, customer service, etc.)
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. See the “Your Rights to Your Data and How to Manage Your Preferences ” section below if You wish to withdraw Your consent or object to any processing of Your personal data.
We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
We may retain Your information for a period of time consistent with the original purpose of collection. For instance, we may retain Your information during the time in which You have an account to use our website or services. We also may retain Your information during the period of time needed for WSO2 to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements. At the end of these periods, we ensure that Your data is deleted securely using industry-standard methodology.
WSO2 acknowledges Your right to:
We may retain Your personal data even after You have ceased using our services, requested to unsubscribe or delete Your data only if it is reasonably necessary to comply with our legal obligations as explained in the section “Cross Border Data Transfers” maintain security, prevent fraud and abuse, or fulfil Your request to "unsubscribe" from further messages from us.
At our discretion, we may include or offer third-party products or services on our site. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. We encourage You to review the privacy statements of those websites to understand how Your data is secured by them. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
In compliance with the DPF Principles, we commit to resolving complaints about our collection or use of your personal information. EU and UK individuals with inquiries or complaints regarding our DPF policy should first reach out to us using the information in the “Information About Data Controllers, Processors and How to Contact Us” section below.
WSO2 has committed to refer unresolved DPF complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgement of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/dpf-dispute-resolution for more information or to file a complaint. The services of JAMS are provided at no cost to you. Under certain conditions, more fully described on the DPF website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Within the USA, we are also subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
In relation to this website, the Controller of Your data is WSO2 LLC, USA. However, where we provide products or services that we have indicated are subject to their own terms, we may only be a Processor of Your data with regard to such products or services.
If You are located within the European Union or the European Economic Area, WSO2 Germany GmbH, based in Germany, is the EU representative of WSO2 LLC. You may contact our Data Protection Officer by submitting the form “ Send Request” or by post at: WSO2 Germany GmbH, Maximiliansplatz 22, c/o Bird & Bird LLP, 80333 Munich. If You are located in the United Kingdom, WSO2 (UK) Limited based in the UK will be the representation of WSO2 LLC. You may contact our Data Protection Officer by submitting the form “ Send Request” or by post at: WSO2 (UK) Limited, Appledram barns, Birdham Road, Chichester, West Sussex, UK, PO20 7EQ.
If You have any issues with regard to Your data on our website, then in addition to informing us, You also have the right to write directly to the independent data protection monitoring organization in Your country.
Updated, January 16, 2024
Submit a data privacy protection request