When you register on our site, sign up for an event or service, download a product or submit an application to our careers page we ask that you submit some or all of the following information:
You may choose to visit our site anonymously, without providing any of the above information. However certain services on our site - such as registrations for events and conferences or paid services such as WSO2 Cloud may require that these details be entered on a mandatory basis. The site may also ask for your credit card details in order to process a payment for the event or service you’re signing up for. This is because those details are essential for us to be able to provide you with such services.
If you visit our site in order to apply for particular careers vacancy or to get notifications of any future careers updates, then you may also be asked to upload your resume or curriculum vitae.
We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, and referring website addresses.
We collect information from our customers, partners and other visitors to our site that use our services. The information we collect from you maybe used in one of the following ways:
We do not sell, trade or otherwise share your information with unrelated outside parties. However, we do share your information with our subsidiaries, affiliates, service providers and partners who assist us in operating our website, conducting our business or servicing you. WSO2 is fully committed to individual data privacy in cases of necessary onward transfers to third parties, which we only undertake after necessary due diligence and we will be fully liable to you in the event of such transfers.
We sometimes need to give our service providers who help us run our website and services access to the data we have in order for them to perform those services. These include service providers such as our Customer Relationship Management software, emailing and conferencing tools such as Salesforce, Pardot and GoTo Webinar. They are only authorised to use information that is strictly relevant for them to perform their tasks and we ensure that they are under obligations of confidentiality to us so that your data is secure.
Where payments are required to be made on our website, we use a third party service provider to manage credit card processing. This provider is not permitted to store, retain or use billing information other than for the limited purpose of credit card processing on behalf of WSO2.
We may share your data with our subsidiaries or affiliates within our corporate group. WSO2’s parent company is WSO2 Inc. and is located in the United States of America. Our affiliates are WSO2 UK Limited (located in the United Kingdom), WSO2 Lanka (Private) Limited (located in Sri Lanka), and WSO2 Brasil Tecnologia E Software Ltda (located in Brazil) and any other affiliates set out in our ‘Contact’ page. We share information within this group because these entities also carry out support, marketing, account management, business and technical operations for WSO2 that are relevant to the provision of the website and services.
Data may be transferred to partners, when we have lawful basis to do so, in order that you may avail yourself of services offered by them in relation to our products.
Data transferred from the European Union to other WSO2 affiliate entities located around the world is transferred on the basis of Data Transfer Agreements containing the EU Standard Contractual Clauses set out by the European Commission, which guarantee uniform levels of protection to your data as specified by the EU.
We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you and legitimate interests (such as to protect you, us, or others from security threats, Comply with laws that apply to us and to enable or administer our business through consolidated reporting, customer service etc.)
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data or wish to withdraw consent or object, please contact our Data Protection Officer at [email protected]
We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
We may retain your information for a period of time consistent with the original purpose of collection. For instance, we may retain your information during the time in which you have an account to use our website or services. We also may retain your information during the period of time needed for WSO2 to pursue our legitimate business interests, conduct audits, comply with our legal obligations, respond to lawful requests by public authorities which may include to meet national security or law enforcement requirements, resolve disputes and enforce our agreements. At the end of these periods, we ensure that your data is deleted securely using industry standard methodology.
WSO2 acknowledges your right to access your data. If information pertaining to you as an individual has been submitted to us then you have the right to access, correct, or edit your data. When you submit your information on our website you will receive an email with your website login credentials. You can use these credentials to login to the user portal on our website and then review and edit the information we have about you at any time. If you are an existing user of site or our services please go to https://wso2.com/user/login and follow the steps.
If you wish, we can provide all the personal information on our records to you or to someone you nominate in a portable format as well. Our contact details are provided at the bottom of the page or you can reach out to us as [email protected]. All you have to do is to request, and we are happy to help.
You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
You may also choose to delete your data from our website at any time you choose, and unsubscribe from any WSO2 mailing lists you are on. You can delete your information by logging into the user portal and following instructions to delete your information. You can unsubscribe from our emails by clicking on the unsubscribe link which is at the bottom of every marketing email we send. You can also contact us on the email address(es) provided at the bottom of this notice, if you would like us to do any of the above on your behalf. Please note that deleting your data may affect the provision of some services.
We may retain your personal data even after you have ceased using our services, requested to unsubscribe or delete your data only if reasonably necessary to comply with our legal obligations (including lawful requests by public authorities to meet national security or law enforcement requirements), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, or fulfil your request to "unsubscribe" from further messages from us.
At our discretion, we may include or offer third party products or services on our site. These third party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. We encourage you to review the privacy statements of those websites to understand how your data is secured by them. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
In compliance with the Privacy Shield Principles, we commit to resolving complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact us at: [email protected]
WSO2 has committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you. Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Within the USA, we are also subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
If you are located within the European Union or the European Economic Area, WSO2 UK Limited will be the controller of your personal data provided to, or collected by or for, or processed in connection with our services.
If you have any issues with regard to your data security on our website, then in addition to informing us, you also have the right to write directly to the independent data protection monitoring organization in your country. Within the UK, this is the Information Commissioner's Office (ICO). The ICO is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. Please do email our data protection officer at [email protected] if you have any issues, concerns or questions regarding your personal data and we are happy to help.
Updated, February 8, 2021
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