Privacy Policy

At WSO2, we recognize that privacy is important. This privacy policy applies to the site and services offered by WSO2 at https://wso2.com and any other site to which a link to these terms may appear. We’ve set out below the details of how we collect, use, share, and secure the personal information you provide. “You” or “Your” means the person visiting the WSO2 site or using any services on it. “We” “us” and “our” means WSO2 LLC.

California residents may view WSO2's California-specific privacy policy https://wso2.com/california-privacy.

What Information Do We Collect?

1. Information provided by you

   1. When You register on our site, sign up for an event or service, download a product, or submit an application to our careers page we ask that You submit some or all of the following information:
      • Your name
      • Email address
      • Phone number
      • Job title (optional)
      • Company
      • Industry (optional)
      • Country
      • State (optional)
   2. You may choose to visit our site anonymously, without providing any of the above information. However certain services on our site - such as registrations for events and conferences may require that these details be entered on a mandatory basis. The site may also ask for Your credit card details in order to process a payment for the event or service You’re signing up for. This is because those details are essential for us to be able to provide You with such services.
   3. If You visit our site in order to apply for a particular careers vacancy or to get notifications of any future careers updates, then You may also be asked to upload Your resume or curriculum vitae.
   
   

2. Information collected automatically

   1. We also collect certain standard information that Your browser sends to every website You visit, such as Your IP address, browser type and language, access times, and referring website addresses.
   2. Our website may also place certain cookies to help You access our sites and to track and analyze Your actions on our website such as navigation, number of visits and search items to gain a better understanding of our visitors and their movements through the site. Please see our Cookie policy on how we use and store cookies.
   3. This type of generic information won’t reveal Your identity as a visitor but is still useful to us to analyse the user regions, frequently visited portions of our site and develop device-specific improvements.

Why Do We Collect Your Information?

We collect information from our customers, partners and other visitors to our site that use our services. The information we collect from You may be used in one of the following ways:

• To perform the services requested on the ‘contact us’ page (for instance, if You’ve filled in a contact us form asking to speak to an account manager, we use Your information to get in touch with You, if You’ve filled out a problem with one of our products, You’ll get a response based on that).
• To personalize Your experience (Your information helps us to better respond to Your individual needs by sending You targeted information which may be more relevant to You).
• To improve our website (we continually strive to improve our website offerings based on the type of content our users click on or download).
• To conduct analysis on how effective our marketing campaigns are, how our products and services are used or downloaded and to track lead generation for our sales process.
• To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred or given to any other entity for any reason whatsoever without Your consent, other than for the sole purpose of delivering the purchased service requested by You.
• To create Your online profile which we create for every user who registers on our site or for a service, and to let You log in to Your WSO2 account thereafter.
• To send marketing material, event invitations and updates - If You indicate that You are interested in certain areas or subjects when you give us your contact details, we will send you marketing material and/or event and workshop invitations related to those areas. The email address You provide may also be used to send You important updates related to the site or the services You use.
• To enable sign up and access to our partner portal or certifications portal.
• To enable current customers to use our support services on https://support.wso2.com and to enable non-customers to raise questions via our community channels on https://wso2.com/community/slack.
• To enable users of our open source products to access public JIRAs to report bugs or discuss security issues.
• To administer a contest, survey or other site feature.

Who Is Your Information Shared with?

We do not sell, trade or otherwise share your information with unrelated outside parties. However, we do share your information with our subsidiaries, affiliates, service providers and partners who assist us in operating our website, conducting our business or servicing you. WSO2 is fully committed to individual data privacy in cases of necessary onward transfers to third parties, which we only undertake after necessary due diligence and we will be fully liable to you in the event of such transfers.

We sometimes need to give our service providers who help us run our website and services access to the data we have in order for them to perform those services. These include service providers such as our Customer Relationship Management software and emailing, chat and conferencing tools. They are only authorised to use information that is strictly relevant for them to perform their tasks and we ensure that they are under obligations of confidentiality to us so that your data is secure. For a full list of third-party service providers used by the site (processors), please visit the subprocessor list.

Where payments are required to be made on our website, we use a third-party service provider to manage credit card processing. This provider is not permitted to store, retain or use billing information other than for the limited purpose of credit card processing on behalf of WSO2.

We may share your data with our subsidiaries or affiliates within our corporate group. WSO2’s parent company is WSO2 LLC and is located in the United States of America. Our affiliates are WSO2 UK Limited (located in the United Kingdom), WSO2 Lanka (Private) Limited (located in Sri Lanka), WSO2 Brasil Tecnologia E Software Eireli (located in Brazil) and WSO2 Germany GmbH ( located in Germany) and other entities we may add on our Contact Uspage from time to time. We share information within this group because these entities also carry out support, marketing, account management, business and technical operations for WSO2 that are relevant to the provision of the website and services.

Cross Border Data Transfers

WSO2 operates globally, with businesses both inside and outside of the European Economic Area ("EEA") and the UK. We may transfer Your Personal Data to countries other than the one in which You live, including transfers to the United States. We maintain regional data centres in the USA. Additionally, third-party service providers who handle data on our behalf may be based in locations around the world. For these reasons, Your personal information may be transferred to other countries both inside and outside of the UK and the EEA. As privacy laws in other countries may not be equivalent to those in Your home country, we only make arrangements to transfer data overseas where we are satisfied that adequate levels of protection are in place to protect any information held in that country or that the service provider acts at all times in compliance with applicable privacy laws. Where required under applicable laws, we will take measures to ensure that personal information handled in other countries will receive at least the same level of protection as it is given in Your home country.

In July 2023, EU regulators approved the United States as a third-party country to which EU personal data may be transferred, under an Adequacy Decision. Subsequent to this, the EU-US Data Privacy Framework was set up (which replaces the previous Privacy Shield Framework). When we transfer personal information to the US, we do so on the following basis:

WSO2 complies with the EU-U.S. Data Privacy Framework (“DPF”) and the UK Extension to the EU-U.S. DPF as set forth by the U.S. Department of Commerce. WSO2 has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/ .

WSO2 accountability for personal information it receives under the EU-U.S. DPF and subsequently transfers to a third party is described in the EU-U.S. DPF Principles. In particular, WSO2 remains responsible and liable under the EU-U.S. DPF Principles if third-party agents that it engages to process the Personal Information on its behalf do so in a manner inconsistent with the Principles, unless WSO2 proves that it is not responsible for the event giving rise to the damage.

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, WSO2 commits to resolve DPF Principles-related complaints about our collection and use of Your personal information. EU and UK individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, should first contact us as specified in the Dispute Resolution Mechanism section.

Additionally, with regard to Your personal data transferred from the EU, EEA, and the United Kingdom to other WSO2 affiliate entities located around the world WSO2 also maintains Data Transfer Agreements containing the New EU Standard Contractual Clauses set out by the European Commission in June 2021 and their UK equivalent, which guarantee uniform levels of protection to Your data as specified by the EU and the UK. WSO2 remains fully liable to you with regard to all onward transfers to WSO2 global entities and WSO2 service providers listed in this Privacy Policy.

We may also release Your information when we believe release is necessary to comply with the law subject to our (Governmental and law enforcement Data Access Policy), enforce our privacy policy or protect our or others’ rights, property, or safety.

How Do We Process Your Data?

We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you, and legitimate interests (such as to protect you, us, or others from security threats, comply with laws that apply to us and to enable or administer our business through consolidated reporting, customer service, etc.)

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. See the “Your Rights to Your Data and How to Manage Your Preferences ” section below if You wish to withdraw Your consent or object to any processing of Your personal data.

Security of Your Data

We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Your Rights to Your Data and How to Manage Your Preferences

We may retain Your information for a period of time consistent with the original purpose of collection. For instance, we may retain Your information during the time in which You have an account to use our website or services. We also may retain Your information during the period of time needed for WSO2 to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements. At the end of these periods, we ensure that Your data is deleted securely using industry-standard methodology.

WSO2 acknowledges Your right to:

• access Your data. If information pertaining to You as an individual has been submitted to us then You have the right to access, correct, or edit Your data. When You submit Your information on our website You will receive an email with Your website login credentials. You can use these credentials to log in to the user portal on our website and then review and edit the information we have about You at any time. If You are an existing user of our site or our services please go to wso2.com/user/login and follow the steps. If You wish, we can provide all the personal information on our records to You or to someone You nominate in a portable format as well. You may submit a request through the"Submit a Request form".
• stop using all or some of Your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if Your personal data is inaccurate or unlawfully held).
• delete Your data from our website at any time You choose, and unsubscribe from any WSO2 mailing lists You are on. You can delete Your information by logging into the user portal and following instructions to delete Your information. You can unsubscribe from our emails by either clicking on the unsubscribe link which is at the bottom of our marketing emails or by requesting us to delete Your data or unsubscribe You via the"Submit a Request" form. Please note that deleting your data may affect the provision of some services.

We may retain Your personal data even after You have ceased using our services, requested to unsubscribe or delete Your data only if it is reasonably necessary to comply with our legal obligations as explained in the section “Cross Border Data Transfers” maintain security, prevent fraud and abuse, or fulfil Your request to "unsubscribe" from further messages from us.

Third-Party Offerings and Services

At our discretion, we may include or offer third-party products or services on our site. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. We encourage You to review the privacy statements of those websites to understand how Your data is secured by them. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Information About Our Website

This privacy policy applies only to information collected through our website and not to information collected offline. Please also visit our Terms of Use section relating to use, disclaimers, indemnities, and limitations of liability governing the use of our site and services at https://www.wso2.com/terms-of-use.

Changes to Our Privacy Policy

We reserve the right to amend this privacy policy at any time. We will not send individual email notifications on the updates. Any amendments will be posted on this page. You are therefore encouraged to visit this page periodically.

By using our site, You consent to our privacy policy and any revisions thereto. If You do not agree with our privacy policy or any changes we make to it, You may delete Your profile.

Dispute Resolution Mechanisms

In compliance with the DPF Principles, we commit to resolving complaints about our collection or use of your personal information. EU and UK individuals with inquiries or complaints regarding our DPF policy should first reach out to us using the information in the “Information About Data Controllers, Processors and How to Contact Us” section below.

WSO2 has committed to refer unresolved DPF complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgement of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/dpf-dispute-resolution for more information or to file a complaint. The services of JAMS are provided at no cost to you. Under certain conditions, more fully described on the DPF website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Within the USA, we are also subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Information About Data Controllers, Processors and How to Contact Us

In relation to this website, the Controller of Your data is WSO2 LLC, USA. However, where we provide products or services that we have indicated are subject to their own terms, we may only be a Processor of Your data with regard to such products or services.

If You are located within the European Union or the European Economic Area, WSO2 Germany GmbH, based in Germany, is the EU representative of WSO2 LLC. You may contact our Data Protection Officer by submitting the form “ Send Request” or by post at: WSO2 Germany GmbH, Maximiliansplatz 22, c/o Bird & Bird LLP, 80333 Munich. If You are located in the United Kingdom, WSO2 (UK) Limited based in the UK will be the representation of WSO2 LLC. You may contact our Data Protection Officer by submitting the form “ Send Request” or by post at: WSO2 (UK) Limited, Appledram barns, Birdham Road, Chichester, West Sussex, UK, PO20 7EQ.

If You have any issues with regard to Your data on our website, then in addition to informing us, You also have the right to write directly to the independent data protection monitoring organization in Your country.

Updated, January 16, 2024