WSO2 SaaS Support
WSO2 provides a variety of SaaS support plans that are tailored to address your specific needs, and ensure the success of your business.
Compare PlansWhat You Get with a WSO2 SaaS Support Subscription
Support
Expert support to keep your production systems and your development process on track.
Consulting Services
Access optional consulting services, including Quickstart Programs (QSP), training, and architecture reviews.
Onboarding Team
Dedicated customer onboarding support within the first six months of the subscription that is designed to ensure projects go live successfully.
WSO2 SaaS Support Plans
Community Support
$0
Support via dedicated Discord channels
Basic Support
$200/month + 2% of total monthly WSO2 SaaS usage
Note: Annual commitment required. No charges for early account termination.Support via the WSO2 Support Portal
12 x 5 Coverage
- Americas: 12x5 (7:00 a.m. - 7:00 p.m. ET Monday - Friday)
- EMEA: 12x5 (7:00 a.m. - 7:00 p.m. GMT Monday - Friday)
- ME: 12x5 (7:00 a.m. - 7:00 p.m. GMT Sunday - Thursday)
- APAC: 12x5 (7:00 a.m. - 7:00 p.m. IST Monday - Friday)
FAQs
These support plans cover WSO2’s SaaS products Asgardeo, Bijira, Choreo, and Devant.
- Basic Support is priced at a fixed rate of $200 per month + 2% of the subscriber’s total monthly bill across all SaaS products that the subscriber has a paid subscription to.
- Enterprise Support pricing is customized for you. Please contact us for pricing.
- Basic Support can be purchased via the “Billing Portal” available in the console of any of the WSO2 SaaS products.
- Contact us to purchase Enterprise Support.
Usage of WSO2 SaaS support plans, and SLAs are governed by the WSO2 SaaS Support Policy.
Please refer to the WSO2 SaaS Support Policy, or contact us at [email protected] for more information related to WSO2 SaaS support plans.