The Agentic Healthcare Enterprise: A New Operating System for Care
Healthcare is digitizing fast, but the next wave of digital health won't be built on portals and dashboards alone. AI agents that can understand a situation, make decisions, and take action across health records, insurance platforms, supply chains, and care programs give the healthcare enterprise a new operating system: one where software doesn't just show information, but takes on real work.
This session presents a practical architecture for making that shift safely. We'll look at what it takes to trust agents in a field where mistakes carry real consequences: how agents are identified and given permissions, where humans stay in the loop, how their actions are monitored, and how existing standards like FHIR let agents work with the systems already in place. We'll also cover where to start, how to manage risk while scaling, and why health systems with less legacy infrastructure can adopt this model faster.
Attendees will leave with a clear blueprint and a realistic roadmap for evolving into an agentic healthcare enterprise.
Speakers
Nirmal Fernando leads the engineering team of the Solutions Business Unit at WSO2, bringing over 14 years of expertise in enterprise software innovation. With deep technical knowledge of the entire WSO2 product suite, he excels in architecting robust solutions and solving complex challenges. In his current role, Nirmal spearheads research and development efforts for WSO2 solutions, with a strong focus on the banking, financial, government and healthcare industries. His work drives the creation of industry-specific accelerators and enhances WSO2’s capabilities in these critical sectors. A problem-solver at heart, Nirmal has represented WSO2 at numerous conferences, customer engagements, and industry discussions, consistently delivering impactful solutions that empower developers and strengthen WSO2’s presence across key industry verticals.