12 May, 2020

A Maturity Model for Customer Identity and Access Management (CIAM)

  • WSO2 Team
  • Webinars - WSO2

A Maturity Model for Customer Identity and Access Management (CIAM)

Wednesday, June 10, 2020
11:00 a.m. - 12:00 p.m. (IST)

An organization’s user experience is the window to creating a first impression for its capabilities and trust. This is where customer identity and access management (CIAM) enters, driving revenue growth by leveraging identity data to acquire and retain customers. CIAM drives the layer of interactions with the customer—it’s your new public face!

Enterprises start dabbling in the basics of CIAM by providing SSO and identity provisioning to their customers. As the business grows, the CIAM platform would need to integrate securely with business APIs, and then later, be able to integrate with various marketing, CRM, and data management platforms for more cohesiveness. Finally, it should be an intuitive platform that can predict user behavior to aid decision making. These are the various maturity levels of a CIAM model for any enterprise.

In this webinar, Ishara will take you through:

  • The different maturity levels of CIAM
  • Help you determine which level your organization is at
  • Understand the existing gaps you need to address to be an agile enterprise through CIAM.


Ishara Karunarathna Director of Engineering - IAM, WSO2
Ishara Karunarathna

Ishara is a key member of the WSO2 Identity Server team. He has been part of the WSO2 Team for 7 years. Ishara has been involved in many customer engagements by providing solutions to their business requirements, especially in the identity and access management space. He has been involved in several internal and external webinars and has published several articles on identity and access management. He's also presented at conferences like WSO2Con, Consumer Identity World - EU, etc.


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  • WSO2 Team
  • Webinars
  • WSO2