WSO2 will use commercially reasonable efforts to keep WSO2 Cloud Service operational and available to the Subscriber with a Monthly Uptime Percentage (defined below) of at least 99.9%. In the event WSO2 does not meet the Monthly Uptime Percentage commitment, Subscriber will be eligible to receive a Service Credit as described below.
- From 99.0% to 99.9%: 10% of Monthly Charges
- From 95.0% to 99.0%: 30% of Monthly Charges
- From 90.0% up to 95.0%: 50% of Monthly Charges
- From 0% up to 90.0%: 100% of Monthly Charges
WSO2 shall apply the Service Credits against the Monthly Charges otherwise due from Subscriber. Service Credits shall not entitle you to any refund or other payment from WSO2. Service Credits may not be transferred or applied to any other account. Unless otherwise provided in the Agreement, Subscriber's sole and exclusive remedy for any unavailability or non-performance of the WSO2 Cloud Service or other failure by WSO2 to provide the WSO2 Cloud Service.