Besides shared public WSO2 Cloud, our team also runs Managed Cloud – dedicated hosting of all WSO2 products for many private and government customers in Americas, Europe, and Asia/Pacific region.
In our effort to increase the transparency of our internal operations, we have made publicly available detailed documentation on how we run this hosted service:
Documentation includes information on the planning process, permission and networking set up, monitoring, backups, workflows for ticket submission and resolution, service levels, and much more.
Our public cloud operations are very similar to the managed cloud ones. The same team is handling both kinds of deployments and the set of tools and procedures is highly standardized.
Check out WSO2 Managed Cloud details at: https://docs.wso2.com/display/ManagedCloud/WSO2+Managed+Cloud+Documentation and click the Contact Us link if you would like to talk to us about using this service for your project.