Account Manager

Job Summary

The Account Manager is responsible for ensuring timely and successful subscription renewals across an assigned portfolio of accounts. This role focuses on proactive customer engagement, renewal forecasting, churn risk mitigation, pricing alignment, and strong stakeholder collaboration to drive customer satisfaction and revenue retention. In this role, you will work closely with customers, internal teams, and partners while operating during US business hours.

Your Key Responsibilities

• Own and manage the end-to-end subscription renewal process, ensuring all renewals are completed accurately and on time.
• Proactively engage with customers and internal stakeholders to drive timely renewal execution.
• Maintain a regular engagement cadence with the assigned account portfolio, including business and technical updates.
• Provide customers with relevant technical updates and align discussions with the product roadmap.
• Keep the pricing book current and ensure customers are informed of pricing changes early to support budget planning.
• Initiate renewal and commercial discussions well in advance of contract expiration dates.
• Forecast renewal outcomes and identify potential churn risks early.
• Communicate churn risks and renewal forecasts to internal stakeholders in a timely manner.
• For at-risk or churning accounts, bring in the appropriate internal teams (e.g., Sales, Customer Success, Product, Leadership) to mitigate risk and retain the customer.
• Build and maintain strong relationships with key economic buyers and decision-makers within customer organizations.
• Establish and nurture strong working relationships with customer procurement and sourcing teams.
• Lead commercial and contractual discussions with customers, demonstrating strong negotiation skills.
• Ensure a high level of customer satisfaction throughout the renewal lifecycle.

Required Skills and Qualifications

• Bachelor’s degree or an equivalent qualification.
• Strong experience in subscription renewals, account management, customer success, or a related commercial role.
• Experience working in a SaaS or subscription-based business model.
• Familiarity with pricing models, contracts, and renewal cycles.
• Ability to manage multiple accounts and priorities simultaneously in a fast-paced environment.
• Excellent negotiation and stakeholder management skills.
• Ability to build trust-based relationships with senior executives, economic buyers, and procurement teams.
• Strong forecasting and analytical skills, particularly around churn and renewal risk.
• Clear and professional communication skills, both written and verbal.
• Customer-focused mindset with a strong emphasis on satisfaction and retention.
• Ability to collaborate effectively across cross-functional internal teams.
• Comfortable working US business hours.