CASE STUDY
Cooperazione Trentina: Transforming a Loyalty Card Into a Digital Territorial Ecosystem
Product Area
API Management, Identity and Access Management
Region
Europe
Industry
Services
Highlights
400+ Cooperatives Connected:
Uniting cooperative enterprises across diverse sectors under a single digital platform.
Empowering 200,000+ Active Users:
With seamless, secure access to an array of cooperative services.
Accelerated Partner Onboarding:
Accelerated integration and reduced time-to-service for new cooperatives and providers using WSO2’s flexible architecture.
Overview
Cooperazione Trentina, also known as Federazione Trentina della Cooperazione, is an umbrella organization representing over 400 cooperative enterprises in the Trentino region of Italy. It operates as a central coordinating body, providing strategic support, advocacy, and shared services to its member cooperatives across a wide range of economic and social sectors. Founded in 1895, it offers legal, financial, and training support across five key sectors: credit, agriculture, consumer goods, services, and social and housing.
In addition to reinforcing local economic development, Cooperazione Trentina fosters inter-cooperative collaboration, promotes sustainable and ethical business practices, and serves as a key liaison with public institutions at regional, national, and EU levels. Its mission is rooted in empowering communities, enhancing social cohesion, and driving innovation within the cooperative economy.
Thanks to the smart nature of WSO2, we are able to add new services and move elements between on-premises and cloud environments, or even change components, without significantly impacting clients. WSO2 is resilient and reliable, both in data management and release management"
Simone Fresch
Project Manager and IT Architect
Federazione Trentina della Cooperazione
Challenge
Cooperazione Trentina identified a strategic need to drive digital transformation across its extensive cooperative network, ensuring that even the smallest cooperatives could modernize through sustainable and scalable investments. With approximately 280,000 citizens—nearly 50% of Trento’s population—connected to cooperatives, the organization saw an opportunity to enhance operational efficiency, improve service delivery, and strengthen territorial integration. To meet this need, it launched a project to evolve an existing consumer-focused loyalty card into a shared digital platform. This platform is designed to unify communication, enable shared ownership, and leverage common technological infrastructure to foster value creation and long-term competitiveness across the cooperative ecosystem.
Solution
To support its vision of a connected, digitally empowered cooperative community, Federazione Trentina della Cooperazione—through its digital initiative inCooperazione—set out to transform its legacy loyalty card system into a dynamic, value-driven territorial platform.
Partnering with Profesia, the Federation implemented WSO2 Identity Server as the backbone of its customer identity and access management (CIAM) strategy. This enabled a centralized yet flexible single sign-on (SSO) experience across various digital touchpoints, ranging from cooperative apps and member portals to in-store systems. WSO2 Identity Server also supports multiple authentication protocols and seamless integration with internal systems and third-party platforms, ensuring consistency and control across a federated IT environment.
Given the sensitive nature of cooperative member data such as personal profiles, contact history, and transactional information, the platform demanded advanced multi-tenant identity governance and data segregation. WSO2 Identity Server allows inCooperazione to navigate complex roles as both data controller and processor, depending on the cooperative context, such as when a user accesses services from a consumer cooperative, a credit union, or a social care provider–ensuring secure, compliant data handling across a diverse and decentralized ecosystem. WSO2 API Manager was implemented with Profesia’s deep expertise to manage services and API versions efficiently. Its lifecycle and versioning features enabled streamlined API management and flexible service orchestration.
This foundation was critical for enabling trusted digital interactions while preserving the values of transparency, autonomy, and shared ownership at the heart of the federation’s cooperative model.
Results
- Centralized, Secure Data Management: Granular control over personal data across 200,000+ users and 1000+ cooperative touchpoints ensures privacy compliance coupled with tailored services.
- Faster Time to Market with Minimal Overhead: Empowered the federation to migrate services across providers without disruption or redundancy, ensuring long-term agility and cost savings.
- Unified Access to Diverse Services: A single digital identity gives users seamless access to a wide range of cooperative services and benefits.
- Agile Service Expansion: Accelerated rollouts of new services and versions without any redundancy or downtime.
- Resilient, All-in-One Infrastructure: Supports a 360° digital solution across fiscal, IT, and cooperative functions, delivering consistent value to members.
- Scalable, Trusted Member Experience: Secure SSO and GDPR-compliant data flows building user trust while supporting growth across a federated ecosystem.
Products featured in this case study
Federazione Trentina della Cooperazione API Management and Identity and Access Management to achieve these results. Explore our products to see how they can make a difference for your business too.
Partner
Profesia
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