CASE STUDY
Scaling Stores and Digital Experience: JYSK Accelerates Omnichannel Retail with WSO2
Product Area
API Management
Region
Europe
Industry
Retail
Highlights
Over 100 Transactions per Second at Peak Load:
WSO2 enabled JYSK to handle high-volume traffic reliably, doubling Black Friday capacity without latency or disruptions. XX
Dramatic Reduction in API Latency Across 30 APIs:
Less than 1ms, lightning-fast and reliable performance powering everyday operations and peak events. Text part 2
Developer Empowerment:
Teams gain clear insights into API usage, enabling quicker troubleshooting and innovation. Text part 2
Overview
JYSK is a leading home furnishing retailer headquartered in Denmark, with over 3,300 stores across more than 48 countries. Known for its Scandinavian design and affordable furniture, the company is experiencing rapid growth, opening approximately 150 new stores across Europe each year. This strong physical presence is supported by a growing digital footprint, as JYSK continues to scale its e-commerce operations to meet increasing customer demand and changing shopping behaviors.
JYSK’s ambition is to be “Customers’ First Choice” for sleeping and living products. A key enabler of this vision is a resilient, standardized, and scalable technology foundation that powers its omnichannel retail model ensuring consistency in customer experience across stores, supply chain operations, and e-commerce.
I would definitely recommend WSO2 — not just because it’s a great product, but because of the personal touch in their support. Whenever we’ve had issues, they’ve taken them seriously and helped us through. The product itself is extremely stable—in fact, the issues we’ve encountered were never due to the product. I’m really happy with its reliability."
Kenneth Andersen
API Management Consultant
JYSK
Solution
JYSK selected WSO2 API Manager as its enterprise API management platform after evaluating several solutions for functionality, scalability, and cost-effectiveness. The company chose WSO2 for its focused, best-of-breed capabilities as a dedicated API management solution, its open-source model offering flexibility and transparency, and its strong reputation for responsive technical support.
With WSO2, JYSK centralized all its APIs within a single platform, establishing unified standards for API design, publishing, versioning, and life cycle management. The platform also provides clear visibility into API usage, enabling developers to understand who is consuming their APIs and how they are performing. Looking ahead, JYSK plans to migrate its e-commerce platform into the API manager and transition from VMs to Kubernetes, enhancing scalability and operational excellence.
Results
By implementing WSO2, JYSK has been able to transform its API landscape into a strategic business enabler that supports its growth ambitions.
- Accelerated API Adoption: By centralizing API management with WSO2, JYSK streamlined integration processes, enabling faster onboarding of new stores and digital services. This approach allowed the company to scale efficiently across Europe. API adoption expanded significantly, growing from around 10 APIs to 30, reflecting broader standardization and governance across the organization.
- Enhanced Operational Agility: Simplified integration and a unified approach to API governance improved operational control, enabling faster store rollouts, smoother e-commerce integrations, and a more agile response to evolving customer demands. On a typical weekday, the platform supports over 2 million API calls across 74 APIs with sub-1ms latency, demonstrating reliable, high-performance operations at scale.
- Reliable Performance During Peak Events: During high-traffic periods like Black Friday, the platform managed a significant increase in transaction volume without compromising performance. This reliability ensured a seamless customer experience during critical sales events.
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