WSO2's Customer Satisfaction Remains High in H1 2025

At WSO2, our mission is to deliver exceptional digital experiences. We believe that this commitment, combined with our company culture rooted in honesty and transparency, is why organizations worldwide continue to place their trust in us.

We're thrilled to share our customer satisfaction scores for the first half of 2025. These results, which reflect our dedication to our customers, include a Net Promoter Score (NPS) of 61 and a Customer Satisfaction (CSAT) score of 4.46 out of 5. These numbers demonstrate the confidence our customers have in our products and the value they gain from them.

Understanding our metrics

To better understand these achievements, it's helpful to know what the numbers mean:

• Net Promoter Score (NPS): NPS measures customer loyalty by asking, "How likely are you to recommend our product or service to a friend or colleague?" The score is calculated by subtracting the percentage of Detractors (customers who respond with a 0–6) from the percentage of Promoters (those who respond with a 9 or 10). A score of 61 is a testament to the strength of our customer relationships.
• Customer Satisfaction Score (CSAT): Our CSAT score of 4.46 out of 5 is based on a survey that gauges overall satisfaction. This high score shows our customers are happy with our products and the service we provide.

The numbers tell a story

This latest survey received 394 responses from 273 customers. Among these responses, we saw a slight increase in both promoters and detractors, with a decrease in "passives." The final distribution was 68.27% promoters, 24.11% passives, and 7.61% detractors.

We continue to see the value of our real-time feedback feature within the Support Portal, which allows us to address customer input more efficiently and proactively. We're carefully reviewing the valuable feedback we received, and these insights will be instrumental in identifying areas for improvement.

What our customers say

• "User friendly, we have experienced great support on each step during deployment."
• "As an existing partner for WSO2, I am happy with the product. Keep up the continuous improvements to the product release and the excellent customer support."
• "I would highly recommend the WSO2 solutions to anyone looking for efficient, reliable, and cost friendly solutions for APIs. WSO2 API Manager has one of the best gateways and the identity server is very reliable."

A heartfelt thank you to our customers

These impressive results are a testament to the hard work and dedication of the entire WSO2 team, but they wouldn't be possible without our customers. We extend a huge thank you to everyone who participated in the survey. Your honest feedback is invaluable and helps us continuously improve.

Customer satisfaction isn't just a metric for us—it's a core principle that drives everything we do. We're inspired by these results and are excited to build on this momentum, continuing to deliver innovative solutions and exceptional experiences.

Want to hear directly from more of our satisfied customers? Browse the WSO2 Customer Spotlights video playlist to see how enterprises have leveraged our solutions to handle large transaction volumes, manage costs, and scale their businesses with confidence. You can also find more success stories on our customers page.