Revolutionizing the Hospitality Experience with Hilton's "Phygital" Innovations
Hilton is at the forefront of revolutionizing "Phygital" capabilities, seamlessly blending physical and digital experiences to enhance the entire customer journey. With over 210 million Honors guests and 8,400 properties in more than 140 countries and territories, Hilton aims to foster direct, frictionless relationships through our award-winning Honors mobile apps. Technology has been pivotal in this journey, enabling a complete digital experience that eliminates the need for guests to ever visit the Front Desk during their stay with Hilton. In this session, we will explore how Hilton's technological innovations, such as Digital Check-In, Digital Key, Room Selection, Automatic Elevator Unlock, and Digital Checkout, have redefined the hospitality experience, making it more convenient and personalized for our guests.
Speakers
Chintan Jain is an accomplished senior security leader with over 15 years of experience in consumer identity, cybersecurity, product development, software engineering, and digital strategy across several industries. Currently, he heads customer platform security at Hilton, ensuring the security of customer-facing channels that serve hundreds of millions of consumers and thousands of partners worldwide. Chintan is a successful innovator with more than 44 approved patents at the US Patent Office and globally.</br></br>He is renowned for pioneering innovations in IAM, cryptography, cloud, and payment security, and delivering solutions to complex challenges. Chintan has a proven track record in developing secure, stable, and scalable platforms, and implementing comprehensive security strategies. As a mentor and identity expert, he has presented advanced technical topics at prestigious industry conferences such as Identiverse, API World, AppSecUSA, Atlantic Security Conference, and OWASP DC.