Architectural Evolution of API Management at Qantas and Jetstar Airways

Since 2018, the Qantas and Jetstar Airways API management platform, built on WSO2, has been a cornerstone for achieving operational excellence across safety, engineering, reliability, and customer service. This presentation outlines the strategic enhancements made to this foundational component.

We'll explore key innovations that have significantly boosted its scalability, resilience, and adoption. This includes:

• Decoupling control and data planes and enhancing fault tolerance through the integration of WSO2's event hub.
• The shift to containerized deployments using WSO2-maintained images, which provides runtime isolation and simplifies maintenance.
• Advanced observability and logging capabilities, built on WSO2's core features and standard technologies, for robust operational monitoring and proactive issue resolution.
• Automated API onboarding and lifecycle management, driven by a codified and standards-based approach aligned with Qantas Group's security and governance.
• Domain-based API routing and logical segregation for improved discoverability, reuse, and operational independence, paving the way for future micro-gateway deployments and service mesh integration.