On-Demand Webinar

How to Manage Customer Identities Across Regions and Disciplines

Wednesday, August 18, 2021


Enterprise organizations often manage customer identity at the application level. This leads to an inconsistent customer experience and places an inordinate burden on developers/staff. It also exposes the organization and its customers to security risks.

A key solution to modernizing customer identity and access management (CIAM) challenges, is finding an omnichannel identity server that enables organizations to get a 360-degree view of the customer experience, including detailed analysis of customer behaviours, increase of sales and market share, and details on customer retention. An ideal solution should also help to manage consumers across regions and disciplines.

In this webinar, we will address crucial points such as data storage, separation, and security compliance based on the different regulations and regions you serve. And all of this can be made possible with the right organization management, which does not impede your delivery of your digital transformation initiatives.

During the webinar, we will cover:

  • The business benefits of customer identity and access management and existing challenges
  • The role of organization management and its advantages during digital transformation
  • ROI and cost benefit analysis

Recommended for:

  • Architects
  • Product managers and business leads
  • C-level officers

Presented by

Sulakshana Dias Amaratunga

Sulakshana Dias Amaratunga

Senior Account Manager, WSO2

Sula is based out of our Colombo office working directly with the UK in the space of Identity and Access Management. He takes a keen interest in bridging business needs with technology and working with project teams to drive synergies and deliver on project expectations and desired outcomes.

Dinali Dabarera

Dinali Dabarera

Associate Lead Solutions Engineer, WSO2

Dinali is a part of the Solutions Architecture team and possesses a true passion for identity and access management. Being a former product specialist of WSO2 Identity Server, Dinali has played an active role in various product releases and made improvements to the fine-grained access control component of WSO2 Identity Server. She is currently based in the Sri Lanka Office and helps customers across Europe and the UK with engagements such as training and creating bespoke workshops.