About the Role
The WSO2 Solutions Architecture (SA) Team acts as trusted technical advisors to prospects and customers who engage with WSO2. SAs at WSO2 focus on various roles, including pre-sales engineering for prospects, technical ownership of customers, and subject matter expertise for architecture consultancies. As a Lead Solutions Engineer, you will act as the linchpin connecting customers, internal sales, research and development (R&D), and customer success, across all of WSO2’s products and solutions, including API management, integration, identity and access management, and our internal developer platform vision. You will engage with prospects from the outset, grasp both technical and business needs, architect the right solution, advocate and recommend the ideal product, translate the product into a tailored solution or specific use case, construct a proof of concept, facilitate the conversion of prospects into customers, and persistently foster and expand customer relationships..
We encourage you to read this article to learn more about the importance of Solutions Architects today and their role in technology sales. This critical role is known by various names in the industry, including Pre-Sales Engineering, Sales Engineering, Technical Consultants, and Customer Engineering. At WSO2, we encompass all of the above under Solutions Architecture.
Your key responsibilities
- Develop and tailor demonstrations to align with specific customer business and technical needs.
- Effectively showcase WSO2 products and solutions, ensuring clear communication of their technical and business advantages while fulfilling customer expectations.
- Build expertise in specific technical areas, enhancing your professional profile and expertise.
- Offer insights and feedback to relevant teams based on customer experiences, influencing product development and integration strategies.
- Keep abreast of technological advancements, industry trends, and engage in discussions about technology, product capabilities, and organizational goals.
- Act as a key consultant in Quick Start Programs (QSPs), contributing significantly to their success.
- Facilitate technical workshops, curate content, and collaborate with broader WSO2 teams on workshop themes.
- Lead pre-sales conversations, handle technical discussions, drive post-sales growth, and be involved in strategic account planning.
- Assess the technical viability of RFPs, and spearhead the collection of technical data for demonstrations and presentations.
- Oversee customer issue escalations, work with support teams, and ensure resolution to the satisfaction of the customer.
- Produce high-quality written content like articles and blogs, establishing yourself as a thought leader and attracting visitors to WSO2.
- Collaborate with the marketing team to deliver engaging webinars and public workshops, taking ownership of sessions pertinent to your expertise.
- Present at external conferences, showcasing your knowledge and representing WSO2's expertise.
- Aim to be a subject matter expert in a specific field, utilizing your past experiences to contribute to WSO2's overarching goals.
- Mentor and guide team members, develop growth strategies, and cultivate a nurturing environment for both individual and collective progress.
- Facilitate technical discussions within the SA team, thereby broadening the team's technical understanding.
- Implement methods to enhance team productivity and quality, and actively participate in tasks to improve team dynamics.
Qualifications and Skills
- BSc in Computer Science/Engineering or equivalent.
- Fluent in English (other languages)
- At least 5 years of experience in a customer-facing technical role or equivalent.
- At least 2 years in a software engineering and/or software architectural role
In Addition to a Competitive Compensation Package, WSO2 Offers:
- A work culture and environment where we value both hard work AND flexibility.
- A flexible vacation/leave plan that fits your needs.
- Health, dental, and life insurance for you and your family.
